Dream Icons - www.dreamicons.com Reviews
Summary
''Dream Icons sell designer home accessories from Italian design classics through to contemporary Scandinavian designs from companies such as Alessi, Louis Poulsen, Iittala, Menu A/S, Eva Solo and many more. We can provide friendly advice and deliver direct to your door with Free UK Delivery, and we also provide a gift-wrap service if needed.''
Media Gallery for Dream Icons - www.dreamicons.com
Latest Reviews
★★★★★
“Oustanding quality and service”
Written on: 11/05/2013 by forestcat (1 review written)
I cannot speak highly enough of "Dream Icons". The service is attentive, great communication, and a wonderful product too. It is so great to deal with a company who does what it says it will do, and in such a friendly, reliable and helpful way. I was kept up to date at every stage of the order, they were always quick to answer any questions, and arranged safe delivery of an extremely well packed parcel. They rightly pride themselves on their service and nothing is too much trouble. My goods... (read more)
★★★★★
“Dream Icons Delivers Superior Results”
Written on: 01/05/2013 by sanders2469 (1 review written)
What can I say about Dream Icons other than "fabulous?" From my first interaction, the staff at Dream Icons have been wonderful. For the past 6 months, I have been looking for a particular vase (in a certain color) that has proven to be very hard to find in the states. I placed an order with another company only to find out that the item was no longer in stock. Disappointed, I thought that I would never find it. Then, I stumbled on Dream Icons. I emailed the staff and asked if they had he... (read more)
★★★★★
“Alessi Fruit Bowl”
Written on: 27/04/2013
I’ve purchased from Dream Icons on several occasions and been very impressed with their products and service. The items I have wanted have always been in stock, competitively priced and arrived within 48 hours. This charming family run business has provided us with fantastic customer service and I would highly recommend them. (read more)
★★★★★
“Speedy delivery in The Netherlands!”
Written on: 25/04/2013 by jansenbw (1 review written)
Dream Icons delivered fast and the goods were neatly packed (read more)
★★★★★
“perfect service!”
Written on: 04/04/2013
Super fast, great contact with me through the shipping process. (read more)
★★★★★
“Good price, good service, fast delivery”
Written on: 03/04/2013 by Beerwolf (1 review written)
The item I ordered was cheaper at Dream Icons than anywhere else I could find. The delivery was fast and the item arrived safely and packaged better than any parcel I'ver seen! Very happy. Thanks. (read more)
★★★★★
“Excellent service”
Written on: 02/04/2013 by montague11 (1 review written)
The item I requested was in stock, whereas others were quoting a delivery time of 4 to 6 weeks. Competitive price. They contacted me shortly after I placed the order to assist with my delivery requirements. Item was delivered on the date I requested. Good communication throughout the process. A pleasure to deal with (read more)
★★★★★
“Excellent in every way!”
Written on: 30/03/2013
We have used dream icons a couple of times now and would highly recommend them. Not only are the products good, but are competitively priced and are sent quickly and very well packaged. When one item we ordered had a small defect there was no argument or issue and Dream Icons quickly resolved the issue with a new item - keeping me informed of progress throughout. Really great customer service which isn't always evident from many online stores. I can't recommend this site enough! They... (read more)
★★★★★
“Excellent service and products”
Written on: 17/03/2013
Easy to use web-site,fast and even better free delivery,only took less then 48 hours (read more)
★★★★★
“Very Good Service”
Written on: 12/03/2013
Despatched really quickly and arrived very very well packaged. Cannot fault this service and its the first time i have used them. Will be back! (read more)
See next 10 reviews
Showing 1 - 10 of 36 Reviews
★★★★★
“Great buy!”
Written on: 11/03/2013
Bought them a a gift and it was very much loved and appreciated. Would definitely recommend. (read more)
★★★★★
“Outstanding personal service and quality !”
Written on: 09/03/2013 by Marie-Anne (1 review written)
I discovered Dream Icons when I was searching to replace a broken Menu Thermocup mug. I ordered the mug and added some other lovely items. I received my package with all pieces perfectly packed and in impeccable condition. Unfortunately, 1 item was missing. I contacted Dream Icons and immediately I received kind apologies and the missing parcel was sent in no time! I highly appreciated their accountability and personal service. Although this is a webshop, it feels like being welcomed in a... (read more)
★★★★★
“Great service”
Written on: 06/03/2013 by ang0121 (1 review written)
My order arrived quickly with no problems whatsoever. Want the orchid pot for sometime and was going to order from John Lewis but this was not only cheaper but quicker delivery. Many thanks, will definately be shopping with you again! (read more)
★★★★★
“Just as ordered”
Written on: 04/03/2013 by gswp
The product arrived the very next day and just as the email had said. A great response from the people at dreamicons with emails confirming the order had been received and accepted, confirmation it was on route and expected to be with me the next day and finally checking the product had arrived. great customer service and happy to order from them in the future. (read more)
★★★★★
“terrific seller with terrific service”
Written on: 04/03/2013
the seller did everythong efficiently and in a timely manner - and the follow up was immeidate and courteous - would recommend (read more)
★★★★★
“Parcel arrived in record time ”
Written on: 27/02/2013 by CaroleFirth
The service was excellent,my Alessi pitcher arrive in under a week from when I placed the order.The parcel travel half way round the world,from UK. to Australia I am very impressed with the service. Carole (read more)
★★★★★
“Great Customer Service”
Written on: 26/02/2013
My experience with Dream Icons exceeded all expecations. To start, their website and products are very good. Upon placing my order, I came to realize the customer service is terrific. I was VERY impressed with their speed of shipment/delivery, packaging, excellent communication ([name removed]is the best!), and follow up to ensure the package arrived safetly. I will certainly be a repeat customer! (read more)
★★★★★
“Exceptional Service”
Written on: 22/02/2013 by VeronicaL. (1 review written)
I am amazed at the individual customer service I received. They offer stylish and high quality items. I love the contemporary look their items offer. They took great care in packing my items which I really appreciate. Thank you Dream Icons for going the extra 2 miles for making sure I was a satisfied customer. (read more)
★★★★★
“Going the Extra Mile”
Written on: 18/02/2013
Dream Icons offer a very wide range of high quality, inovative, functional and elegant articles. When I had a problem with one item the individual service I recieved was exceptional and the problem was resolved more satisfactorily than I had expected. (read more)
★★★★★
“A Dream Supplier”
Written on: 17/02/2013
Great choice of stylish items - I chose the Iittala Aarne champagne glasses which I know will be well received. Very well wrapped and super fast delivery. I will pass on details of your website to my friends. Thankyou. Barbara S. (read more)
See next 10 reviews
Showing 11 - 20 of 36 Reviews
★★★★★
“Fantastic service”
Written on: 16/02/2013
I am very happy with the item and delivery service and customer care. One thing that i was disappointed is that i paid with the euro currency and from my card they charged me more! (read more)
★★★★★
“spore doorbell”
Written on: 15/02/2013
This website has the full range of spore doorbells which are fabulous. They make a real feature of your house. The doorbell was delivered really quickly and was carefully wrapped with bubbles to make sure it didn't get damaged. I would definitely be ordering from you again. Thanks. (read more)
★★★★★
“Absolutely Fantastic ”
Written on: 14/02/2013 by AshaGulati
Thank you so very much Dream Icons. Purchased a door bell which I was unable to fit due to electrical preparation on my side. What a shame as it was a beautiful and rare product, 'the spore' blue light door bell!! Even though I was way over the return policy by 2-3 months, I expressed my situation and was met by the kindest understanding. Dream Icons told me not to worry and that I could get my full refund subject to it being unused and in original packaging (which it was and should... (read more)
★★★★★
“Fantastic!”
Written on: 13/02/2013
Ordering from Dream Icons was indeed a dream ... the website works well, reasonable prices with NO delivery charge (a bonus!), excellent communication and updates throughout the ordering and delivery process. Item was delivered promptly by UPS courier and was well packaged. Cannot fault Dream Icons and would definitely order from them again. (read more)
★★★★★
“A good experience”
Written on: 13/02/2013 by Nynke (1 review written)
This was the first time I've ordered from Dream Icons. What attracted me was that I could order the item I wanted on a UK web site and with free delivery. The doorbell looks good in the box and will hopefully do the job once installed, which is some way off at the moment. The availability of an affordable, wired 'ding dong' would have been good so I could have ordered both at the same time. The tone of Dream Icons' correspondence was nice and enthusiastic and makes me feel there will be help... (read more)
★★★★★
“Excellent product, Excellent Customer Service”
Written on: 12/02/2013
I brought a Spore doorbell which was a great product, great design however for some reason it wasnt compatible with my doorbell system. I believe this was my doorbell system, not the Spore bell push. I did therefore have to return the item, which was really easy and I was refunded immediately once they had received the item back. I emailled the customer services and they confirmed receipt and that they had refunded me. I would use them again without a doubt. Thank you for your excellent... (read more)
★★★★★
“By far the best experience ever for shopping online!”
Written on: 08/02/2013 by Amarques
I wanted to surprise my mom with a great gift for her 60th birthday. When looking for this gift I came across the Aalto vase at the Dream Icons online shop. As it was a fragile glass item I was a bit preoccupied it could get damaged during shipment. I got in touch with Dream Icons staff and they reassured me that they were renowned for their packing and they ship glass all over the world. As assured, the products arrived in perfect conditions and they were exactly what I expected. Not only... (read more)
★★★★★
“They go the exta mile”
Written on: 22/01/2013 by BrianLinda (1 review written)
My wife liked an expensive Alessi item and the Dream Icons site offerred the item at a competative price--I was comforted to find that they operated out of Sussex and not overseas! The item was ordered easily on the web and arrived well packed in very short time.The communication following purchase was excellent with an invitation to 'call' if all was not well. The item arrived but was without a 'leaflet'from Alessi concerning care. I telephoned but was unlucky to reach an answerphone. I... (read more)
★★★★★
“Great Customer Service!”
Written on: 16/01/2013 by AnnaMayes1 (1 review written)
Really good website with a fabulous range of goods, just wish I had the space and money to buy them all! Product purchased arrived quickly and well packaged. Subsequent issues with the product have been resolved in a friendly manner - far exceeding my expectations and therefore making me very much likely to return to Dream Icons for further purchases! (read more)
★★★★★
“The extra mile for customer service”
Written on: 06/01/2013 by AngelaPreece (1 review written)
I have used Dream Icons a few times now, for presents, mainly, and I have found their website easy to use, they stock some fabulous products, their pricing is very competitive and to top it all, customer service is absolutely excellent. The last instance of this was when something I'd ordered was no longer available, but tracked down by the Dream Icons team and made available to me - superb service. (read more)
See next 10 reviews
Showing 21 - 30 of 36 Reviews
★★★★★
“Wonderful Service, great care and attention to detail.”
Written on: 21/12/2012
Wonderful service, I hadn't wanted to order my item online but was unable to source locally. My item arrived in 48 hours wonderfully packaged with great care and attention and so much bubble wrap that I've decided to leave it in it until Christmas morning. There was even a little message on the package for the delivery man... Very pleased and would certainly recommend. (read more)
★★★★★
“Perfect”
Written on: 13/12/2012
I had a very pleasant experience with Dream Icons. Every member of staff I spoke with was friendly and customer orientated. Their communication is first class, they respond quickly and kept me informed every step of the way. The item was reasonably priced and included free delivery and was very well packaged. Definitely recommended them to all. (read more)
★★★★★
“Wonderful, Cool and Speedy”
Written on: 05/12/2012
I purchased an Alessi Screw.it bottle opener for a friends birthday and paid for the gift wrap service. He rang the next day (which was a surprise as I hadn't paid for next day delivery) to thank me for such a cool gift and he noted how well it was wrapped and packaged. So all in all a great service. (read more)
★★★★★
“Gorgeous designer homeware from excellent family company ”
Written on: 04/12/2012
Stunning range of contemporary home accessories and designer gifts, plus extremely accommodating and attentive customer service. Item arrived on time and very well-packaged. I had one minor query regarding my order and Sarah from Dream Icons couldn't have been more helpful. Would highly recommend! (read more)
★★★★★
“Awesome Service!!!”
Written on: 30/11/2012 by kid42day
Dream Icons was fantastic! I live in Canada and wanted send a gift to my mother in the UK! Not only did they have exactly the items I was looking for they also provided a great gift wrapping service! As the date of my mothers birthday got closer it became apparent that the package had been mislaid by the postal service...booo! But just a quick email to Dream Icons and without question they took the challenge of getting a replacement gift to my Mother on time! Absolutely amazing service,... (read more)
★★★★★
“Fantastic Products and Service! Highly recommended!!”
Written on: 17/11/2012 by lphaure
I was looking for a wedding gift for a work colleague, and had discovered Dream Icons previously, so I knew that they would have something ideal. My only problem was choosing from the very many beautifully designed products they have available! As my colleague has a small child, I needed something that was beautiful, functional but child-friendly - and Dream Icons gave me all the help I needed to make the perfect choice. The website is very user-friendly too, and the gift-wrap option a... (read more)
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Dreamicons's Comment
Written on: 16/02/2013
Hi - Thanks for your feedback. Really sorry to hear about the overcharge on the euro currency and I suspect it was your credit card company adding an extra charge? No matter though, please contact us directly and we will refund the extra amount back to you. :)
Sarah
Dream Icons