Worst customer service

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Debenhams www.debenhams.co.uk
★★☆☆☆
1.5
From 209 reviews
14.0% of users recommend this

  • Customer Service

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  • Value For Money

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Alexaclare's review of Debenhams www.debenhams.co.uk

“Worst customer service”

★☆☆☆☆

written by Alexaclare on 01/07/2014

I ordered a dress for an event 2 weeks ago. I paid extra for next day delivery. My dress did not show up in time, Debenhams had no solution to my problem and could only offer a refund for the delivery, which 2 weeks later has still not been refunded. I have called the service 5 times now and each time have been promised a call back which has never happened. The dress arrived after the event that I needed it for and Debenham's solution was to tell me to take it to my nearest store for a refund. When I called to make a complaint there was never a manager available I was told that someone would call me back and they never did. On the final occasion I spoke to them I was told that it had already been logged as a complaint so talking to a manager was unnecessary!

  • Star by Julien Macdonald Designer black colour block maxi dress

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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