Terrible click & collect service

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Debenhams www.debenhams.co.uk
★★☆☆☆
1.5
From 209 reviews
14.0% of users recommend this

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Austinj83's review of Debenhams www.debenhams.co.uk

“Terrible click and collect service”

★☆☆☆☆

written by Austinj83 on 03/03/2014

3 weeks after ordering my item, Debenhams are unable to locate my parcel and have asked me to call their contact centre (chargeable number) whilst they ring around 2 Stores to locate it. When I suggested that they ring or email me ..the customer, they stated they are unable to do this......Unbelievable!!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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