Don't use click & collect

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14.4% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Debenhams www.debenhams.co.uk

★★☆☆☆

“Don't use click and collect”

Written on: 09/02/2014

I ordered an item online, believing the time frame quoted on the website and am still waiting despite the fact that the tracking shows my item was despatched 4 days ago! How long does it take to get from the warehouse to the shop? I asked in the shop but they couldn't offer any hope for the delivery. Next time I will use my normal high street supplier who can have the goods in store the next day.

Be careful Debenhams, if you cannot keep your online customers you are losing a growing market. I wish I had checked these reviews first.

  • kitchen equipment £18

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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