Avoid - worst shopping experience ever!

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Rookie123's review of Debenhams www.debenhams.co.uk

“Avoid - worst shopping experience ever!”

Written on: 06/12/2013 by Rookie123 (1 review written)

Ordered 3 bar stools on-line and one arrived damaged. I had to re-order and needed to exchange the other 2 for a different colour. The returns were taken away but only one refunded - I am still waiting for the refund on the other stool and it has now been 2 months! Eveytime I call they tell me it is being processed but never is.
I have sent 3 complaints to the customer services on-line and have not received a response to any of the complaints.
My refund is for £40 but I am confident I have spent more than this on premium rate calls casing this up.
Will never never shop there again and have still not received my refund - I paid for the stools on 17th September 2013!
Debenhams customer services is a complete and utter disgrace.........

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Visit debenhams.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
debenhams.co.uk