WORST ONLINE SHOPPING EXPERIENCE. EVER!!!

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  • Customer Service

  • Quality of website

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Guest's review of Debenhams www.debenhams.co.uk

★☆☆☆☆

“WORST ONLINE SHOPPING EXPERIENCE. EVER!!!”

Written on: 02/10/2013

Would have given NO STARS if I could - worse than Terrible!!

Ordered two pairs of identical curtains. Both pairs delivered by courier - one was wrong size. Phoned customer service - very rude and unhelpful. Won't collect the wrong item by courier and send out a new pair. Apparently I have to take them back to my nearest store (over 30 miles away) or carry the heavy parcel to my nearest Post Office (a twenty minute bus ride, then a ten minute walk!) IT'S YOUR ERROR DEBENHAMS, NOT MINE. Don't see why I have to be inconvenienced because of their error. BE WARNED DON'T BUY ONLINE FROM THEM. I have ordered lots online from Amazon, John Lewis, etc and they have been great.

  • Curtains - over £200

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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