Do not buy furniture from Debenhams if you live in N I

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hymer5757's review of Debenhams www.debenhams.co.uk

“Do not buy furniture from Debenhams if you live in N I”

Written on: 24/09/2013 by hymer5757 (1 review written)

If you live in N Ireland never never order furniture on line from Debenhams their delivery service is appalling. I ordered 2 leather recliner chairs through their on line service in Debenhams store Belfast on the 10-9-13 at 10am after the girl in the furniture department telling me that it would take about 5 days till I got them also I would be able to track my order on line. Got a e mail on the 11-9-13 telling me that they were despatched on the 11th at 04.30 hours. So I though they would arrive with me on 16-9-13 I soon found out that the tracker service for my order did not work waited at home from Monday to Thursday and at 3.30pm I rang Debenhams customer service team UK about my order the person I was speaking had to contact the couriers to see what was had happened to my order so he said he would ring me back. Yes he did ring me back 30 min later to tell me my order would be with me on Friday or Monday of the next week he tells me the tracker service does not work for N Ireland as there is two carriers involved in the order.Then came a phone call on Friday at 1PM from a girl in Debenhams customer service UK to tell me that my order would be with me on Tuesday 24th between 10AM and 2 PM as the carrier who had them could not deliver them because they were to big . So i waited in on Tuesday the 24th and the order came at 1PM but only one chair not two so i rang Debenhams customer service again . This time I was told that because I had ordered 2 chairs they would come as separate deliveries so they should arrive with me to morrow at this point I told her that this is no good to me as I had waited in all day at this point she told me that she would ring the carriers and see if they could deliver today and would I wait on the phone please. When she came back she told me that the carriers would ring me to tell me the time that they would deliver today 24th. At 3.30PM no phone call from carriers so i rang Debenhams customer service again this time it was a guy I spoke to he told me just to hang on and the carrier would ring me it is now 6PM and no phone call or second chair delivered I would never never buy any furniture from Debenhams again words could not describe my feeling at this time. So i been house bound from Monday 16-9-13 and getting cabin fever this is no way to spend your retirement but I live in hope that they will arrive with me in time for Christmas day

  • 2 Brown bonded leather Bjorn recliner chairs

    Goods purchased & cost

  • Still waiting

    Delivery

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