Debenhams online flowers

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★☆☆☆☆
1.4 / 5
13% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Debenhams www.debenhams.co.uk

“Debenhams online flowers”

Written on: 01/07/2013

Very poor service for flower delivery. I placed an order for flowers to be delivered on a Monday but received an email Friday after I got home for work saying they would not be delivered until Tuesday. No one answers the phones on the weekend so I could get no help. They did phone on Monday in response to my email but no flowers available for the Monday. Apparently Cornwall is off the map. They offered to refund the delivery charge on an order that was free delivery. Later they then phoned to say the flowers I ordered were not available, did I want different ones. At this point I cancelled the order and went with M&S. Free next day delivery - perfect.

  • Flowers, £30

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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