Order arrived late & damaged

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  • Customer Service

  • Quality of website

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Guest's review of Debenhams www.debenhams.co.uk

★☆☆☆☆

“Order arrived late and damaged”

Written on: 21/02/2013

I ordered 3 pairs of boxer shorts on line, waited over a week, when they finally arrived in store the boxes were damaged. This is not the worse part, I have emailed and each time I receive an automatic response followed by an email 4 days later, saying how sorry they are! It is by far the worse customer services I have ever experienced! When you respond to the email it automatically creates another job number and email which they respond to in another 4 days. Truly dreadful!! Don't use them!

  • Boxer shorts

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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