took my money but no goods

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Debenhams www.debenhams.co.uk
★★☆☆☆
1.5
14.0% of users recommend this
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Guest's review of Debenhams www.debenhams.co.uk

“took my money but no goods”

★☆☆☆☆

written by on 20/02/2013

I ordered a pair of jeans for my husbands xmas present. They took money from my account but the jeans never arrived. Rang customer services and they have no record of my order. I now have to email head office and explain with a copy of my bank statement to prove. Very bad service. Has anyone else had this problem?

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