Debenhams Plus - www.debenhamsplus.com Reviews
Latest Reviews
★☆☆☆☆
“Total Disgrace”
Written on: 18/05/2013
Ordered laptop which arrived promptly. However, laptop was faulty and when seeking to return Debenhams Plus had the audacity to charge £20 to return item to them. Customer service completely disgusting. Only wish I could give them a minus 5 star rating. If you want a hassle free shopping experience stay well clear of this bunch of idiots. (read more)
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★☆☆☆☆
“Worst Experience Ever”
Written on: 12/04/2013 by Jazaydee (1 review written)
I purchased a 32 in Tv online. Delivery was on time. Just a week before the warranty the Tv's sound went off. I called Debenhams plus & they agreed to collect it for a fee of £20. The repairs took more than 8weeks!!!! I made numerous calls to customer service but no luck with a prompt answer. I even asked to speak to a supervisor but was told they do not have a supervisor on Saturdays which i found really strange... Every week i was given an excuse like the snow has blocked the roads, the... (read more)
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★☆☆☆☆
“Customer service & warranty doesn't exist”
Written on: 29/03/2013
I bought a Tovhiba TV 32BV501B last year (still in warranty), but it is not working properly, and I only have it for 10 months. I tried to contact Toshiba for repair/service, but still after 2 months they are not doing anything. I contacted Debenhams then, because they say in their site that if the manufacturer is not helping, they will replace/refund the TV...that is NOT TRUE!! They replied after 6-8 emails that I sent them, and they said that they can only do if I provide them with a... (read more)
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★☆☆☆☆
“Debenhams who? ”
Written on: 13/03/2013
Not sure what connection if any Debenhams Plus have with the high street store we know and trust. Ordered a laptop with 3yr extended manufacturers warranty. Received the laptop next day as per express delivery, however the laptop had already been opened and was clearly a return. Now one week later still yet to receive email with code to register the extended warranty after two calls to customer services, same standard, non response. Going to return goods and purchase elsewhere. (read more)
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★☆☆☆☆
“Zero star rating”
Written on: 22/02/2013 by DireService
I ordered a high chair for delivery within 7 days. Five weeks and a false delivery date or two later, I was told to expect delivery on the Tuesday / Wednesday, only to be informed late that afternoon that they'd misread the expected month of delivery and I'd to wait another month. I shopped around and found two other companies selling the product cheaper with immediate delivery. I had expected good service from such a large and well known brand as debenhams plus, which was why I chose to go... (read more)
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★★☆☆☆
“Unfriendly web site and shocking customer service”
Written on: 18/02/2013 by GlenisL
Ordered a television online. There was no option to select the remove old electrical equipment required by law, or to set up the new set. Apparently you have to order this in a separate section which I never did find. We queried this by message service before the item arrived and were told that this service was not available with this order. Strange, for a legal requirement. I strongly object. To paying ten pene a minute for a customer services call, but they did agree to call me back and... (read more)
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★☆☆☆☆
“TERRIBLE,,,”
Written on: 31/12/2012 by 1234evm
Outraged with the customer service team not replying to my emails after been sent a 2gb laptop when I paid and ordered for a 4gb for a Christmas present! I will not be using debenhams plus again and advise everyone to do the same! I also paid £5 delivery for specific day delivery it was not delivered until the Thursday when I asked for Tuesday delivery - no postage refund given although the person I spoke to on the phone was helpful the online service team is not!! My case still stays... (read more)
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★☆☆☆☆
“Shocking service”
Written on: 28/12/2012 by Jandtwiles
I ordered a present for my wife for Christmas (a blue tooth keyboard for her IPad) On opening her present she was not too impressed with the item and felt that she like to return the item for a refund. I duly tried such an operation to be greeted by the reply from debenhamsplus "no you can't as you purchased the item outside of the 7 day returns period". Well of course I did as it was a Christmas present. (I actually ordered it on 10th December and it arrived 1 week later) therefore I was... (read more)
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★☆☆☆☆
“Shoddy”
Written on: 27/12/2012 by debenhamsplussucks (1 review written)
I purchase TV on Monday, site says "in stock". Site says I can take delivery Friday so I pay £5 extra for Friday "nominated day". Come Thursday evening order tracking shows TV is "out of stock". I call to ask about delivery. I'm told "we're having problems with the price, it's gone up but we will try to honour it. And we're expecting some in on Saturday. Excuse me? You'll try to honour the price you have already taken from my credit card? When I placed the order I thought I was dealing... (read more)
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★☆☆☆☆
“Very disappointed and no help!!”
Written on: 03/12/2012 by Mememe777 (1 review written)
I ordered a toy for my 2 year old from debenhams on line that said was in stock!! After waiting 2 weeks I was told that the item is no longer avaliable. They refunded the money onto a gift card that I had thrown away due to having nothing left on it. When I called them I was told a new gift card with the refund on would be posted out. Nothing arrived a week later so I phoned again to be told by a very grumpy woman that it will take 4 weeks!! I asked to speak to a manager as I needed this... (read more)
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Showing 1 - 10 of 24 Reviews
★☆☆☆☆
“Debenhams plus what? plus "talk to the hand" ”
Written on: 02/12/2012
Ordered a laptop on 21 Nov '12 and £619 left my account the same day. Now 30 November and still no laptop. The online tracking system is out of service. The head office "Sally" sent me a cut-and-paste email saying delivery could take 4 days - !?! My final email requesting a refund is currently being ignored. Meanwhile hubby bought a laptop from Savastore and it arrived next day with no delivery charge. Wish I'd checked this site before using Debenhams Plus - I never ever will use them... (read more)
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★★☆☆☆
“Delivery service not up to standard”
Written on: 30/11/2012 by Mrshtuck
A delivery man came to my house yesterday attempting to a leave parcel . Usually they come to my front door and ring bell but on this occasion the delivery man never came to the front door he went to back door were there is no letter box for leaving notes to say they attempted to leave parcel. There is a bell on that door that rings but he didn't even ring it. Then he whistled which I heard as I walked through to the kitchen. I then saw him hovering near the back door so I then waved to him... (read more)
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★☆☆☆☆
“Laptop with used music CD within”
Written on: 17/11/2012 by ChristopherH
I have just spoken to the rudest customer service representative I have ever come across. I discovered when using the CD drive for the first time when applying some software to the computed that there was a used music CD rammed inside the laptop. Called Debenhams Plus up who said even though they have sold me a used product which they cannot help me as the issue was discovered after the 30 day time period. Obviously they should do everything possible to get this rectified but it seems if... (read more)
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★☆☆☆☆
“absolutely shambolic sevice”
Written on: 29/10/2012
my daughter ordered a black Hauck travel system 5 weeks ago, payment was taken from her bank account and we had confirmation that delivery would be on 29/10/12...she recieved an email on 27/10/12 stating that they did not have the black pram in stock and offered her an alternative colour which were not at all to her liking, my question to customer services was that they were happy to take her money 5weeks ago for her choice of pram but all of a sudden your out of stock and their response was... (read more)
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★☆☆☆☆
“Don't do it”
Written on: 05/10/2012
Nothing good to say. Delivery took 10 weeks. Damaged my goods, refused to pay a refund and had to phone consumer advice to finally get it settled. (read more)
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★☆☆☆☆
“SHAMBOLIC”
Written on: 27/09/2012
ABSOLUTE WASTE OF TIME, ORDERED 2 ITEMS 1 IN STOCK AND 1 OUT OF STOCK. GOT 3 EMAILS SAYING I NEED TO PAY FOR MY ORDER WHICH I HAD ALREADY DONE (AND HAD PROOF). PHONED UP TO CHECK ONLY TO BE TOLD BOTH ITEMS WE OUT OF STOCK AND THAT THEY WOULD BE AVAILABLE THIS WEEK. PHONED UP LATER IN THE WEEK TO CHECK AND STILL NOTHING JUST ANOTHER DELAY. EVENTUALLY DECIDED TO CANCEL ONE OF THE ITEMS BUT GOOD OLD DEBENHAMS PLUS CANCELLED BOTH ITEMS. NOT TO MENTION THEY TOOK THE PAYMENT THE SECOND THE ORDER... (read more)
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★☆☆☆☆
“Worst customer service I have ever known”
Written on: 15/08/2012
I wish read the other reviews first. Rude, dreadful customer service and seem to be a law unto themselves. They certainly make it clear that they are not the slightest bit interested in resolving any issues. (read more)
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★☆☆☆☆
“Awful customer service”
Written on: 03/08/2012
The worst online shopping experience i've ever had, if you think this company comply with their Terms and Conditions you are very much mistaken. You have an absolute right to a refund but you have to read out your rights to them before they'll agree. (read more)
Visit debenhamsplus.comAnnoyedanddisgustedplus87's Comment
Written on: 23/12/2012
Totally agree They way they lie about what their terms and conditions say referring you to answers within frequently asked questions and saying they are terms and conditions.
Read all of them before buying and if you have any sense you will change your mind and buy from a more reputable company. Debenhams Plus is not
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★☆☆☆☆
“Dreadful customer service”
Written on: 28/07/2012 by DelH (1 review written)
I ordered a television from this company, I was not happy with it and requested a refund which was accepted, I had to pay them £20 to arrange a collection, twice I was given dates and it was not collected. I pointed out to them that they were flaunting the Consumer Protection Selling at Distance Act and also complained to my credit card company. The television was collected and I received an email to say they were refunding me, I then received two more emails to say they were replacing it... (read more)
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★☆☆☆☆
“Absolute Disgrace, Worst Customer Service, Avoid, Avoid!!”
Written on: 10/07/2012 by jaydeana (2 reviews written)
Ordered and paid for a Phil & Teds cup holder and have been sent a completely different item that does not even fit my pram. No response to my emails, only provide an expensive 0870 phone number to call and now I am expected to pay to send it back to them at my expense when They sent me an different thing!! I rang the normal Debenhams and they say they are not connected to them and so I am assuming that the real Debenhams sell or rent their name out to this weird company and are tricking... (read more)
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Showing 11 - 20 of 24 Reviews
★☆☆☆☆
“Travel system”
Written on: 07/07/2012 by Jon19843453
Would never use debinhams plus we have been waiting over a month had two delivery dates cancelled and still now don't have a new delivery date. When u phone customer service is shocking we are just hoping our hauck travel system arrives before the baby! BEWARE DO NOT USE DEBINHAMS PLUS!!!!! (read more)
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★☆☆☆☆
“A WASTE OF TIME AND EFFORT”
Written on: 06/07/2012 by chuck203 (2 reviews written)
I ordered a Hauck Travel Cot on 6 June with a "2-3 day" delivery,for my new granddaughter who was expected to arrive by 29 June. On 8 June I was advised, by e-mail, that the order would not be delivered until 28 June. Following e-mail discussion, I accepted delay, only to be told, again by e-mail, on the afternoon of 28 June that delivery date was now 23 July! I cancelled order and immediately reordered from PreciousLittleOne who, despite extensive flooding on that afternoon, managed to... (read more)
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★☆☆☆☆
“disappointed service”
Written on: 28/06/2012
I recently ordered an Travel system from Debenhams Plus. They claim to deliver on next day but they took 2 days to process the order and delivery is disappointing. I had make at least 5 calls to the delivery company and three call to Debenhems still not received the order. Only buy if you can wait for a week and have lots of time to follow up. (read more)
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★☆☆☆☆
“Never Again”
Written on: 19/04/2012
I recently ordered an ipad2 from Debenhams Plus. I ordered this in white and confirmed definately in white twice on the call. When it arrived it was black. when i called they said they would have to call me on Friday to arrange collection for monday. No call when i chased it they said they needed to listen to my call to confirm i had actually ordered it in white. I did recieve a call confirming this and that cust service would call to arrange collection. she said she would get them to... (read more)
Visit debenhamsplus.comGuest's Comment
Written on: 13/07/2012
Were these items delivered to you all via "BuyitDirect". I made enquiries to Debenhams and got replies from BuyitDiret. I asked if they were part of Debenhams ? So far, no replies
John
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Annoyedanddisgustedplus87's Response to ChristopherH's Review
Written on: 23/12/2012
We had the same issue with a TV. We did not unpack it until 13 days after delivery and it would not start. We were advised by the customer services that we had to report it within 5 days if an item is damaged. We now have a £500 TV which does not work and beyond economic repair.
The service from Debenhams Plus, which is actually sub contracted out to a third party, is appalling. Big Name Brand - Third Class Service.
DO NOT GET INVOLVED WITH THIS BRAND