Debenhams Plus Reviews - www.debenhamsplus.com

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Latest Reviews

★☆☆☆☆

“Disappointing”

Written on: 01/12/2016 by Kamora75 (1 review written)

Without a doubt the worst experience I have had with an online retailer. Purchased a laptop that didn't work, was initially told by them to contact HP and Microsoft directly to fix, and then told to download online tools from various online sources (some not even official Microsoft sources?) to resolve the issue. I had to return it to them (twice) and eventually received a replacement which didn't work either. You would think that Debenhams is a brand you could trust, based on my experience… Read Full Review

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★☆☆☆☆

“Truly dreadful service”

Written on: 04/11/2016 by PetCox (1 review written)

My promised delivery time was between 8am to 6pm. I waited in my home until 6:30pm. The package arrived at 6:47pm when I was out of the house,well after the promised time. To rearrange a delivery slot, I now have to pay 10p per minute to call them. It seems the earliest they can redeliver is 4 days away as they do not deliver on a weekend! What a bunch. I made a mistake. I should have gone to John Lewis who have a much better business ethic and customer service… Read Full Review

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★☆☆☆☆

“Item did not arrive”

Written on: 22/07/2016 by CurtisFagan283 (1 review written)

I purchased a monitor, two days before the delivery was due I received a call to say the item was out of stock and to arrange a new delivery date. Two days after the delivery date I called to find out why the item had not arrived only to be told that it has increased in price. I was told that since the price of the item has risen by over £100 they could not cover it. Even after I had mentioned that I had already purchased the item and had at that point been waiting almost two weeks, I was told… Read Full Review

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★☆☆☆☆

“DODGY AS ”

Written on: 20/06/2016 by AaravGonzalez299 (1 review written)

Firstly NOT Debenhams at all and customer service is terrible ,rude and mega unhelpful . Staff tried to put the blame on me for an aircon unit that stopped working after a few hours . The box it came in was damaged and had clearly been opened before , should have stopped there and sent it back straight to them but it worked ok and it was badly needed at that time. When I tried to send it back before I'd even described anything the biatch started implying it was gonna be my fault , insisted… Read Full Review

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★☆☆☆☆

“Terrible after-sales service”

Written on: 07/04/2016 by grampstoo (5 reviews written)

5 months after buying a Sumvision Windows 10 mini-pc, it failed. Manufacturer suggested tests, which proved it was faulty, and they recommended I return it to Debenhams Plus for replacement under warranty. I did so - over a month ago - and included copies of the test results and supplier emails. Debenhams Plus say it is with 'someone' to be repaired. I do wish 'someone' would get the finger out… Read Full Review

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Grampstoo's Response to grampstoo's Review

Written on: 12/04/2016

Contacted them yet again and, finally, got a refund.
Pity it took them so long.

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★☆☆☆☆

“The worst online business I have ever dealt with”

Written on: 15/03/2016 by cjcharles0 (1 review written)

Do not order from this company under any circumstances. They ship half of an order and then refuse to speak to you, despite multiple requests for assistance. I have never experienced anything so bad in 20 years of online ordering!… Read Full Review

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★☆☆☆☆

“WASHDAY BLUES”

Written on: 29/02/2016

Ordered Zanussi washer dryer beginning of January 2016 -eventually came 19/2/2016 after changing delivery date 3 times Delivery was also nightmare -men unloaded machine from van without packaging then dropped the machine They advised contact Debenhams Plus and get replacement washer dryer I contacted Debenham Plus and had to send photo of damage then she told me she would order replacement which would arrive 3rd of March -when questioned she would not guarantee delivery for this date AND I WAS… Read Full Review

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★☆☆☆☆

“Warranty Period”

Written on: 19/12/2015 by Byron150 (1 review written)

Website showed HP Pro book P5S40ES with 3 year warranty ordered on line, took screen shot as proof of 3 year warranty. Invoice sent via email 1 year warranty. Customer services contacted, she advised me 3 year warranty would be honoured and email would be sent stating this. Laptop dispatched and no email received. Laptop received and customer services contacted. He advised me 3 year warranty not being honoured. Hassle now to send laptop back and wait for confirmation of laptop being received… Read Full Review

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★☆☆☆☆

“Cancelled order still posted out.”

Written on: 17/12/2015 by Scouserjohn1 (1 review written)

1) This company is not associated to Debenhams , although they try to infer they are. 2) Ordered an item and then cancelled within 24 hours, they ignored the cancellation and posted out 36 hours later after cancellation. 3) Refused delivery and informed Debenhamsplus and couriers. 4) Contacted couriers and they confirmed return date to Debenhamsplus. 5) Contacted Debenhamsplus who responded when item is returned they will process my refund, I informed them it was returned to themselves 8 days… Read Full Review

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★☆☆☆☆

“Do not use this company!!! Appalling Customer Service!!!!”

Written on: 02/11/2015 by HallamMaterials (1 review written)

I placed an order for 2 HP Laptops that were showing in stock on the Debenhams Plus website. I paid by credit card for the items; shortly after received an email containing the invoice and confirming the despatch of the goods. Two days later we received a call to say that the order could no longer be fulfilled due to a supplier problem and we could be provided with an alternative item at an additional cost of £80 per item. As far as I was aware the goods had been despatched. It should be the… Read Full Review

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★☆☆☆☆

“Above the Law”

Written on: 29/06/2015 by Bransonb348 (1 review written)

I bought a Neff microwave a month ago. When in use the door wouldn't open. Debenhams insisted on sending an engineer. The first engineer played around with some sandpaper on the catch and went away. The door continued to stick. Another engineer arrived and spent some more time making adjustments. After he had gone the fault continued. Debenhams were then asked specifically under the Sale of Goods Act 1979 to replace the item. They are refusing to do so saying that now having, at their… Read Full Review

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★☆☆☆☆

“Lucky escape”

Written on: 13/01/2015 by gxRobertson143 (1 review written)

I ordered a TV from this Company without checking reviews as like most people I assumed that the Company was part of the Debenhams group and did not envisage any problems. Order was taken online but although processed the updating screen indicated that no money had been deducted from my card. I then received a call from one of their staff which on reflection rates as one of the most bizarre I have ever encountered. The caller explained that although my TV is made by a Company with an… Read Full Review

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★☆☆☆☆

“Feel conned”

Written on: 22/12/2014 by Carolinex63 (1 review written)

Thought I was buying a fridge freezer from Debenhams and realised it would cost £25 more than Coop Electrical but it was an emergency. Didn't realise until after check out that perhaps Debenhams and Debenhams Plus weren't one and the same company. Only bought from them as they said could deliver on Monday until I had checked out and went to delivery slot and earliest day was Tuesday. Delivery info relating to this item showed it was coming from Appliances Direct. Checking their website it was… Read Full Review

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★★★★★

“they are fine fear not”

Written on: 22/11/2014 by PabloGonzalez235 (1 review written)

ordered a macbook air, nice customer services, arrived as promised. trust them. all good. they are affiliated with debenhams… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 30/10/2014 by Topgear6630 (4 reviews written)

DO NOT BUY ANYTHING FROM THESE PEOPLE. We have been trying to speak to someone to sort out a refund. It took nearly 4 weeks in total after many telephone calls and emails. They never ring back when they say that they will or answer any emails. I had to resort to posting tweets through their social media site every day for them to respond to anything. Absolute nightmare!! Finally they have agreed to refund the item, although they still haven't picked this up yet so I hope I'm not speaking… Read Full Review

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★☆☆☆☆

“STAY AWAY UNLESS YOU WANT TO BE RIPPED OFF”

Written on: 10/10/2014 by Relaychap (1 review written)

Ordered a ElectriQ Horizontal juicer for £71. Got it delivered. Was not working. Rang customer service. Was told someone will ring back. Waited for another day. Rang again to be told a return label will be send by email. Waited for another day and had to ring again as no email was received. 4th day I was send an email. 5th day I rang back to inform I want a refund. Was told ok. Send the item back. 14 days from the order date I was send the item back. When I rang the customer service I was told… Read Full Review

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★☆☆☆☆

“Let down big time - avoid at all costs”

Written on: 29/08/2014 by bababarold (3 reviews written)

Ordered a high end laptop for my daughter for her birthday. Initial response was good with lots of options given. After nearly two weeks advised that the product was neither in stock or available and might come back in stock nearly two months later. As the web site said it was in stock at the date of ordering this both angered and frustrated at the lack of honesty involved. If they had been out of stock they should have advised me at the time the product was ordered not two weeks later. Had to… Read Full Review

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★☆☆☆☆

“Let down big time - avoid at all costs”

Written on: 29/08/2014 by bababarold (3 reviews written)

Ordered a high end laptop for my daughter for her birthday. Initial response was good with lots of options given. After nearly two weeks advised that the product was neither in stock or available and might come back in stock nearly two months later. As the web site said it was in stock at the date of ordering this both angered and frustrated at the lack of honesty involved. If they had been out of stock they should have advised me at the time the product was ordered not two weeks later. Had to… Read Full Review

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★☆☆☆☆

“useless”

Written on: 26/08/2014 by jarep (1 review written)

2 weeks after ordering a neff extractor hood, still waiting for it to be delivered. No apologies, no attempt to expedite the delivery. Promises made but not kept… Read Full Review

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★☆☆☆☆

“Do Not Go There”

Written on: 08/08/2014 by Lexie1991 (1 review written)

Needed to order x2 PC monitors for my Business - arrived 1st August -set them up 4th August , these are the type that allow x2 laptops on one screen. As they didn't do the job correctly and there was a software fault I asked to return them and replace with an upgraded model - that's were my problem started. It is now apparent that Debenhams Plus is part of the direct group (do your own research. Excuse 1 -You are a business therefore Distant selling rights do not apply Hmmm shocker to me but I… Read Full Review

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