Concord Extra - www.concordextra.com Reviews
Summary
''Concord Extra is an online store. It provides convenience at your fingertips, allowing you to browse at leisure, to pick and choose from THOUSANDS of products ranging from household goods to fragrances, beauty products to fishing gear, pet products to umbrellas, car care to clothing . . . and much, much more besides.
Where else can you buy toiletries and DIY under the same roof? Or envelopes and engine oil? Cosmetics and crisps? Window blinds and shoes?
The range of products is simply staggering, and you can look at one or all of them, when you want to, any time of the day or night, any day of the week!
Toys, gift sets, groceries, camping equipment, earphones, extension leads, footwear, pictures, mirrors, adaptors, luggage straps, suitcases . . . if you can think of it, Concord Extra probably has it in stock.''
Media Gallery for Concord Extra - www.concordextra.com
Latest Reviews
★☆☆☆☆
“Time waisters”
Written on: 04/05/2013
I placed an order with Concord extra on the 25/04/2013,through Amazon. I recieved an e-mail with dispatch information quoting delivery estimated date: 02/05/2013.Since the 02/05/2013 i have e-mailed 3 times enquiring about my delivery and have had no straight answere on it's where abouts. I hope that by writing this review something will get sorted out. (read more)
★☆☆☆☆
“'Bargain' did not exist”
Written on: 26/04/2013 by kellynack
The old saying goes that if it sounds good to be true- it usually is. Bargain found at £50. A few days later told that no longer in stock- and yet strangely they are still selling 2 weeks later on Amazon for double the price- 12 still in stock. (read more)
★★★★★
“Excellent Service”
Written on: 15/03/2013
I have used Concord extra a number of times due to their excellent prices and offers, and have found the experience really efficient with my order being processed and sent out the next day. I have also found the staff to be polite and helpful whenever I have had need to contact them. All in all a very good retailer that I am happy to use again and again, and have recommend to friends. (read more)
★★★★★
“Have ordered again”
Written on: 14/03/2013
Thank you for quick service. Hard finding ariel non bio soap powder. Have already ordered another lot Thanks (read more)
★★★★★
“internet buying is with your company.”
Written on: 13/03/2013
no faults with product or delivery,infact the delivery is exceptional [next day]i would recommend to family and friends and will be purchacing more item in the future. (read more)
★★★★★
“A difficult to find soap powder ”
Written on: 12/03/2013
My daughter has many allergies and this is the only powder she can use, however if it increasingly difficult to find so I was very pleased to be able to purchase some (read more)
★★★★★
“HIGH LEVEL OF SERVICE!”
Written on: 11/03/2013
I made a mistake when I initially placed my order. I noticed this the next day, telephoned straight away, and a very helpful lady said ' not to worry- she would alter the order to the item I had intended to buy'. The correct item was delivered the next day. Brilliant! Ian Roberts (read more)
★★★★★
“buy the best”
Written on: 01/03/2013
I had recently bought a small pack of doggy poo bags from this supplier just to see what the quality, service etc.... was like. Well, I'm back - buying the 1,000 pack. Very good delivery time, extremely well packed & the best doggy bags we've ever bought(size wise & quality/strength) Say no more. (read more)
★★★★★
“Great Source of a Difficult to Find Product”
Written on: 01/03/2013
None of the major supermarkets, nor Boots stock the bath-size tablets of Imperial Leather so it was great to find them at Concord Extra. Delivery only took a few days despite it being over the New Year period. (read more)
★★★★★
See next 10 reviews
Showing 1 - 10 of 77 Reviews
★★★★★
“everything excellent fast delivery .”
Written on: 01/03/2013
great products and service.fast delivery. will use again (read more)
★★★★★
“Everything A-OK ...”
Written on: 01/03/2013
A straight forward transaction that was completed with mercurial speed! (read more)
★★★☆☆
“my order”
Written on: 20/02/2013
The order arrived safely and was wellpacked except for some envelopes that I ordered but were missing. (read more)
★★★★☆
“Great item would use again.”
Written on: 20/02/2013
Great item would order again, but next time send the item to the wright flaming address please!! (read more)
★★★★★
“A great gift!”
Written on: 19/02/2013
Our two year old grandson is often called "little man" within the family and as this moneybox had those words within its' title, it was the perfect gift for a Christmas stocking filler! A lovely novelty, good price and speedy delivery! (read more)
★★★★★
“Any problems, contact the helpline: very courteous and...”
Written on: 18/02/2013
Any problems, contact the helpline: very courteous and helpful. (read more)
★★☆☆☆
“Still waiting...”
Written on: 18/02/2013
I ordered my product over a week ago having been informed that the delivery estimate is 1-2 days I assumed my product would be with me by the weekend, over a week later and I'm still waiting. As it's this close to Christmas I understand some delay but I have had to purchase the same thing again elsewhere for fear that it won't arrive at all. I have requested an update from Concord Extra and was informed that it had been dispatched a week ago so the fault may lie with Royal Mail, I don't know! (read more)
Concordextra's Comment
Written on: 18/02/2013
This order was shipped within the stated time given, However many items get lost in post. Every item that has been lost is always either refunded or replacement is sent out.
Reply to this comment
★★★★★
“Whiskas temptations ”
Written on: 18/02/2013
Staff were really helpful and friendly. My order arrived the next day. Really please with the service I have received and will order again. You have a customer for life. (read more)
★★★★★
“hair products”
Written on: 18/02/2013
I always get any help and quick service for any product I purchase from Concord Extra. Have been purchasing for some time now and always feel confident in my purchases. Kind regards Anna (read more)
★★★★★
“Very fast delivery”
Written on: 17/02/2013
Thank you for a very fast delivery.only a couple of days to get here, well in time for when we needed the product. (read more)
See next 10 reviews
Showing 11 - 20 of 77 Reviews
★★★★★
“recieved fast delivery and in good order. easy to...”
Written on: 16/02/2013
recieved fast delivery and in good order. easy to follow web page. excellent service (read more)
★★★★★
“NO ROOM FOR IMPROVEMENT”
Written on: 16/02/2013
EXCELLENT - the right price, perfect condition and highly efficient service. (read more)
★★★★★
“Easy ordering system”
Written on: 16/02/2013
Everything was parcelled up safely and reached its destination in good condition and in good time. Thank you (read more)
★★★★☆
“Good Deals”
Written on: 15/02/2013
Very good deals and large range of items available. No problems with ordering, payment and delivery, all very efficient. Friendly people ready to help if you need to contact them for any reason. (read more)
★★★★★
“Toilet Roll”
Written on: 15/02/2013
1st class customer service and very quick delivery thankyou (read more)
★★★★★
“Buy it by the gallon”
Written on: 13/02/2013
We have used elbow grease for 5 plus years on a daily basis as a core item in our cleaning bucket for my business, as it gives the best results on cleaning hard-core grease and plastics. Thankfully it seems like this product will continue to be available, and rue the day it isn't! (read more)
★★★★☆
“Good service and very helpful ”
Written on: 04/02/2013
I have to say I was slightly sceptical after reading some less than stellar reviews but the price for the walking boots I was after was so good I thought I'd give Concord a try. I'm glad I did. After my initial concern that my order was not showing online after 48hrs (a common problem I think) I called customer services who informed me that all was fine although my order would be slightly late getting to them. As a gesture of goodwill they immediately offered to send my item 'next day'... (read more)
★☆☆☆☆
“Lousy customer service!”
Written on: 03/02/2013
I tried to contact the customer service team several times and got no response, my order was sent AFTER I cancelled it. They claim to process the order within 24 hours but it was several days before my sent. When the order came the items inside were dented and several items had been omitted. I definitely will not be using them again. (read more)
★★★★★
“Good service”
Written on: 22/01/2013 by cheshirecat69
I hadn't heard of Concord Extra before but found them on a comparison website looking for womens winter fleeces and tops at a reasonable price. Their selection seemed current and favourable so I decided to try them and ordered a couple of items. Concord sent me clear information re my order and processing and the items arrived within 48 hrs, well packaged and exactly what I wanted. Will definitely consider them again. (read more)
★★★☆☆
“Good Product - Service (response) Lacking ”
Written on: 17/01/2013 by froggiegit (2 reviews written)
Patak's Biryani oven sauce - medium. The product was a brilliant price and not available in any local supermarket (Tesco, Asda etc.) Bought 6 jars and including the postage was still good value. Got a confirmation of the order which suggested I check the status on the website. Order did not appear against my name. Next day checked again, still didn't show so contacted Concord via email. No response. Checked again on the monday - still not showing so emailed again - no response. But, goods... (read more)
See next 10 reviews
Showing 21 - 30 of 77 Reviews
★★☆☆☆
“Review Of Order”
Written on: 14/01/2013 by slybunda
ordered some veet cream and tea tree wipes, the wipes never arrived and the stuff that arrived was a week late. emailed back to concord and they said they would refund the charge for the wipes but nothing come through yet. overall nothing impressive, poor performance which could easily be improved if some effort was put into it. will be emailing them back again later this week if my money has not been refunded for the wipes. only good thing was the prices of the goods i ordered were cheap,... (read more)
★★★★★
“2nd time purchasing from Concorde ”
Written on: 13/01/2013 by wolfsram
You still stock Lynx Instinct at a good price and your postal prices are great, so I bought 9 cans :) happy to buy from you again! (read more)
★★★☆☆
“Only good my be”
Written on: 13/01/2013
the first order i received took a very long time to reach me and being in the u.k. I expected it a bit more quicker however your second order was much quicker and I believe the reason why it was quicker because I phoned to complain about my first order being under weight instead of 100x4 it came as 90x4 now tell me how many people who ordered these goods noticed its 90x4 I assumed not many now I bet you a bottom dollar IF I was not observant enough you would not have even bothered to... (read more)
★★★★★
“first time user”
Written on: 07/01/2013
ordered some boots for my son. excellent service - I had a problem with the payment via pay pal resulting in overpayment - they were useless but concorde sorted it within a day. wonderful customer service can't praise them enough (read more)
★★★★★
“xmas pressie”
Written on: 27/12/2012 by cjbear
Arrived quickly and was soooo cheap. I would defo use this company again and recommend to everyone. Was free postage and cheaper than ebay. Was able to pay by paypal. Very happy with the service and choice of products.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
★★★☆☆
“Bright Orange Shower Puffs”
Written on: 24/12/2012 by fluffty46
I requested Peach coloured shower puffs and received bright orange! They're ok but would have preferred peach to go with the bathroom. A lot smaller than i anticipated. Need to be larger (read more)
★★☆☆☆
“Order was not complete - it was short of one item”
Written on: 21/12/2012 by Stobbies
I ordered and paid for 10 toothbrushes and only 9 were sent! I also sent an e-mail to yourselves informing you of this several days ago and have not yet had a response. Order ID : 58377 (read more)
★☆☆☆☆
“i ordered on friday the 14th so i could get the items...”
Written on: 20/12/2012 by hannahcap92 (1 review written)
i ordered on friday the 14th so i could get the items in time for christmas and payed via paypal, i logged onto there site online were it said i had no recent orders so i emailed them and had no reply until so had to make a phonecall to them monday were they told me the order was fine and being processed , i got the email the day after were they asked for my payment reciept so i forwarded that, then today(thursday) 2 days later i just recieve the same email again!, so i called them again... (read more)
Concordextra's Response to hannahcap92's Review
Written on: 20/12/2012
Every email that we receive is replied within 48 hours. This period of year is exceptionally busy. We endeavor to get every order out within 24 to 48 hours, With regards to stock levels our inventory is run through a software we are in the process of updating. We try our hardest to get every single order out in time and full. Unfortunately very minimal orders are complete, we always refund in full or offer an alternative.
Reply to this comment
★★★★★
“Top Class”
Written on: 17/12/2012
No problems at all with these people. Nice and easy to deal with and everything comes well packaged. Would recommend you look here first. Many thanks for top class service. (read more)
★★★★★
“Pleased”
Written on: 17/12/2012 by jonnieangel
Great service. I have ordered this product before and I am pleased with the service and quick postage response ... yet again! (read more)
See next 10 reviews
Showing 31 - 40 of 77 Reviews
★★★★★
“items from Concord”
Written on: 17/12/2012 by dimmera
Theitems arrived promptly and I am very happy with them (read more)
★★★★★
“Cheap n Cheerful tranasction - well chuffed!!!!”
Written on: 06/12/2012 by Jackpotbaby
Ordered a Dads Army mug. Everywhere else wanted ridiculous P&P charges so I ordered from Concord. Item arrived promptly and well packaged. Very very pleased (read more)
★★★★★
“I found Revlon Flex Shampoo - YAY!”
Written on: 04/12/2012 by joanneh (1 review written)
Thanks to you, I finally found Revlon Flex Shampoo again. This is the only shampoo I can use, that is suitable for both my hair and my scalp as I have a skin condition and this shampoo does not irritate at all. I have searched all over the internet and have only found a few sites where it was available, then they ran out. I had almost given up until I found your site. Thank you so much. I will definetly be ordering from you again. I found exactly what was looking for and your service... (read more)
★★★★★
“Efficient service, fast delivery. Good prices,...”
Written on: 03/12/2012 by Andrea.maycock (1 review written)
Efficient service, fast delivery. Good prices, tweezers half the price of other suppliers. (read more)
★★★★★
“Amazing service etc. ”
Written on: 02/12/2012 by Rhosymynydd (2 reviews written)
There are a few food delivery sites online including the supermarkets. If you are out of the supermarket area, forget it! and the number of complaints from people who use them list wrong items and non fresh produce, late deliveries etc. Other online stores specialise in out-of-date items which is not exactly what people want, unless they want to jeopardise their health!! Not Concord!! From concord you get what you order, in a very short delivery time frame and everything is well packed (and... (read more)
★★★★★
“Lynx Deoderant”
Written on: 28/11/2012 by Pat_64 (1 review written)
Shipped immediately, saved 30% on price, my mistake made on website, but Concord reimbursed without asking. Easy to order website. (read more)
★★★★★
“great service top class”
Written on: 24/11/2012
Top dollar great service highly recommended. Product was the best price i could find. (read more)
★★☆☆☆
“No stock inventory”
Written on: 24/11/2012
Quick delivery but due to not having any stock inventory built into the web site I ended up with just one item meaning that the postage cost was greater than any savings I made. Disappointed that they didn't contact me to say anything and that I had to chase for the refund on the item that was not delivered. Good selection of products and prices seem pretty competitive. Customer service responded to my refund request promptly so at least they have got that right (read more)
★★★★★
“Extendable window cleaner”
Written on: 22/11/2012 by Joplin
The pole arrived really quickly which was great and seems really easy to use. My only gripe would be the cloth attached. As I'll be using it for cleaning windows I would have preferred something like a sponge on the end, but it's a small moan. I just took the cloth originally attached off and attached my own sponge! The frame for the pole feels, not flimsy exactly, but I won't be putting large amounts of pressure on - just in case. It is an extendable pole though so obviously can't be... (read more)
★★★★★
“Good prompt service. Good value.”
Written on: 22/11/2012
Good prompt service. Good value. (read more)
See next 10 reviews
Showing 41 - 50 of 77 Reviews
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Concordextra's Response to kellynack's Review
Written on: 03/05/2013
Unfortunately items do become out of stock. Listing errors do occur by human error. I can guarantee if no stock is available on Concord Extra the stock will also not be available on any other website.