Short shipped & ignored email messages

Click here if this is your business
★★★★☆
4.3 / 5
86% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Concord Extra - www.concordextra.com

★☆☆☆☆

“Short shipped and ignored email messages”

Written on: 13/11/2013

My order was short shipped on three items. One was noted on the packing slip but two weren't. I advised them of this by email but no response and the missing items weren't made up when the second delivery was made.

Typically, one of the short shipped items was one of the most expensive items; razor blades.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Concordextra's Comment

Written on: 19/11/2013

I can confirm no email has been received. We reply to every email we receive as we thrive on excellent customer service. Any order that is missing an item is fully refunded.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Baz000000's Comment

Written on: 19/11/2013

How can you confirm as you don't know under what email address I would have sent the email? It was sent to the info address listed on your website that didn't bounce back undelivered and was never responded to.

You have received a series of bad customer service reviews. Clearly something is not quite as it should be and you should look to address your issues.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review