good prices

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welshsue's review of Concord Extra - www.concordextra.com

★★★☆☆

“good prices”

Written on: 18/10/2013 by welshsue (1 review written)

Excellent prices, quality products and fast delivery.
The only thing I would say is the communication could be better. One of my items was out of stock and rather than email me to let me know, the delivery arrived without them. The paperwork stated refund and the amount but in spite of emailing to ask how long I would need to wait for this, the refund hadn't appeared after 3 days. Had to open a paypal dispute to obtain the refund. Still no reply to original email. The missing item meant the postage cost was reduced but there was no mention of refunding for that, it was only paid back because it was mentioned in the dispute.
Customer services poor.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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