Concord Extra - www.concordextra.com Review

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hannahcap92's review of Concord Extra - www.concordextra.com

★☆☆☆☆

“i ordered on friday the 14th so i could get the items...”

Written on: 20/12/2012 by hannahcap92 (1 review written)

i ordered on friday the 14th so i could get the items in time for christmas and payed via paypal, i logged onto there site online were it said i had no recent orders so i emailed them and had no reply until so had to make a phonecall to them monday were they told me the order was fine and being processed , i got the email the day after were they asked for my payment reciept so i forwarded that, then today(thursday) 2 days later i just recieve the same email again!, so i called them again were they just told me the items are not in stock , i dont understand why they are on the website and why it has took 6 days for me to find out, they should contact asap to stop inconvenience!! .. Terrible customer service.

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Concordextra's Response to hannahcap92's Review

Written on: 20/12/2012

Every email that we receive is replied within 48 hours. This period of year is exceptionally busy. We endeavor to get every order out within 24 to 48 hours, With regards to stock levels our inventory is run through a software we are in the process of updating. We try our hardest to get every single order out in time and full. Unfortunately very minimal orders are complete, we always refund in full or offer an alternative.

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