Poor quality bag & rubbish customer service policy

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★☆☆☆☆
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Guest's review of Cath Kidston www.cathkidston.co.uk

“Poor quality bag and rubbish customer service policy”

★★☆☆☆

written by on 07/11/2011

I ordered a handbag from Cath Kidston hoping that it would last me for years. Within 4 months of normal use the stitching attatching the handles was coming out and there were holes in the seam. I was told to pick a replacement on the website, as my bag was no longer available, and to send it back recorded. I did this, and I picked a bag that was of similar price, but it was a bit more expensive because mine was in the sale. Once they had recieved my bag I got a phonecall saying that when they had received the difference in price they would send my bag. I think this is ridiculous. They messed up by sending me a faulty bag which they cannot replace, they should stump up the difference. That would be good customer service, and I would take a chance on ordering from them again. But pay MORE money to possibly get another duff bag? No thank you Cath Kidston.

  • Handbag, about £35 reduced from £50 in sale

    Goods purchased & cost

  • On time

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  • Customer Service

  • Value For Money

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