I saw an offer for 20% off Jack & Jones clothes in both the local store window and on their internet site. Visited the store to try on and chose a pair of jeans. Only to then be told I'd be charged full price as the 20% offer ended the day before. Even though the price label still stated 20%, the window display 20% off!! False advertising and actually against the law. I emailed their head office to tell them of the poor service of the local store. 3 weeks later still no reply. I can only assume they don't care about customers. So I won't spend one more penny there. Was tempted to contact trading standards for them selling goods for a higher price than advertised, but I decided it was easier to not bother to shop there again.

My wife and I were on holiday in Northumberland last week in Hexham, we popped in to the Beales Department Store on Monday, just for a look round. We have been looking for a Sofa Bed for some months, but have not seen anything in shops or on line to attract us. When we came upon the 'Bensons for Beds' department in the store, we asked an assistant if they had anything suitable and he was able to show us a Texas Sofa Bed which exactly met our needs and was very comfortable and easy to adjust between various positions. We decided to go ahead with the purchase and the assistant was very helpful and completed all the formalities very efficiently, explaining all the terms of contract and delivery options. We chose an early morning Monday delivery for this week and he promised that this would be confirmed by telephone and that the delivery driver would even call about half an hour prior to delivery. When we arrived back home on Saturday a telephone message had been left for us confirming all the details of delivery between 7 am and 1pm and then on Monday, sure enough we had a call from the driver at 6.40am that he would arrive within 30 minutes. The bed was delivered about 20 minutes later and they even carried it right up to the bedroom where we wanted it. The whole transaction and implementation had taken less than 7 days and every promise made had been kept to the letter. We were very impressed by this exceptional service and the very friendly approach adopted by everyone involved, particularly the prompt delivery. Many thanks to all concerned.

I found the Sunday Clinique consultant at the St. Neots branch unhelpful and disinterested. A disappointing and upsetting experience all round unlike my previous visits to this store.

I ordered a duvet cover, it was on discount. I experienced nothing but confusion and frustration from beginning to end. I ordered the cover it didn't arrive, I received no email explaining the delay as stated in their terms and conditions. I had to contact them. If you let someone else take control of your despatching don't be surprised if there are mix ups. I was contacted only after I contacted them again. "The third party mixed up the papers." Nearly 2 weeks later I was told it has now been dispatched I was not given any tracking number. Besides this I also ordered some other goods days earlier and cancelled them. They refunded me. Lo and behold the cancelled order was only delivered. I had to return the cancelled items at my expense. I so hate dealing with incompetance. In the end I the customer had to liaise with the third party as well. By now Beales had stopped answering the phones, we rang from the beginning of the day to the late afternnon. No answering machine. My email was also unanswered and remains so to this day. I even had to check to see if they had gone bankrupt, because nobody would reply. Through exasperation I ordered the same cover from House of Fraser (who also use a third party warehouse) I felt safer with them as I've used them before , and they kept in constant contact updating me on my item with tracking data. They delivered within 3 days from ordering. I have made a mental note to never use Beales. The money I saved on discount just wasn't worth the mental hassle. I'd rather pay the extra. Finally, the duvet cover arrived! Much later than the 48 hours I had been quoted.