Written on: 17/04/2014 by Christunaley (1 review written)
My wife and I were on holiday in Northumberland last week in Hexham, we popped in to the Beales Department Store on Monday, just for a look round. We have been looking for a Sofa Bed for some months, but have not seen anything in shops or on line to attract us. When we came upon the 'Bensons for Beds' department in the store, we asked an assistant if they had anything suitable and he was able to show us a Texas Sofa Bed which exactly met our needs and was very comfortable and easy to adjust between various positions. We decided to go ahead with the purchase and the assistant was very helpful and completed all the formalities very efficiently, explaining all the terms of contract and delivery options. We chose an early morning Monday delivery for this week and he promised that this would be confirmed by telephone and that the delivery driver would even call about half an hour prior to delivery. When we arrived back home on Saturday a telephone message had been left for us confirming all the details of delivery between 7 am and 1pm and then on Monday, sure enough we had a call from the driver at 6.40am that he would arrive within 30 minutes. The bed was delivered about 20 minutes later and they even carried it right up to the bedroom where we wanted it. The whole transaction and implementation had taken less than 7 days and every promise made had been kept to the letter. We were very impressed by this exceptional service and the very friendly approach adopted by everyone involved, particularly the prompt delivery. Many thanks to all concerned.