written by Alinae254 on 30/12/2014
Bought something online and paid in advance to collect in Fast Track, when I got to the store the systems were down so they couldn't give me my order or even cancel it and no idea when they would be back up. Waited 20 mins as they suggested, then left empty-handed. Would have been better if I hadn't paid, since I could just forget that order and buy it in store from scratch. Went there for nothing, waste of my time, now have to go there again! Never using 'Fast' Track again that's for sure.
PS: Tried to find the customer services email address in their site. Found 3 links but none work. Outrageous.
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