Written on: 06/04/2012
On 28th March Argos placed a half page ad in the London Metro newspaper offering 10% off a range of products in a digital switch over promotion. One of these is a Samsung 22" LED TV, offer price £134-99.
I have been trying to buy one of these online, by phone and in store for over a week, but it has been constantly out of stock, apart from one instance when it appeard online. Tried to enter the two promotional codes from the ad and, surprise surprise, the codes were not recognised.
Called Argos TV and was put through to customer services, they told me they didn't know why the codes didin't work but as they have no IT Department there was nothing they could do, suggested I go to a store. Typical absolutely useless call centre service.
Went to store and a very helpful sales lady looked up the stock position, none available that day but some expected in on Friday (today). Asked if I could reserve one, told they can't do this. When I asked how the future deliveries on screen showing up as not available became unavailable was told they must have been reserved in a short 'window'.
Oh, and I took upo the offer for my local store to text me when the TV is in stock, I received a text saying still not in stock and to try another store. I've checked online again this morning and this TV is out of stock everywhere in the UK, from London to Birmingham and Plymouth to Newcastle.
I wonder how many TVs Argos have actually sold at the promotional price. My guess is NONE and they never had any intention of doing so (I expect they can comply with the law by selling one at this price). It just seems like a big scam to get people onto their website and into the stores. DON'T BE FOOLED.
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