Don't go near!

“Don't go near!”

Written on: 26/06/2012 by llamarama (1 review written)

I used this company as part of the LivingSocial deal from last year. Agreed with the other reviewers - the actual service is shockingly slow, especially in comparison to LoveFilm. The envelopes they send you are extremely flimsy as well, and all in all, I'm not surprised the last DVD I rented never reached them (or so they claim).

Now I put my hands up and say I should have gone to the post office and got a certificate of postage to prove I sent it, but I didn't. So after a while, I was charged, as per the Ts & Cs, the RRP of this missing disc. Fair enough. After this I froze my account (there is no delete option).

Since then I've been charged three more times + an overseas transaction fee, seemingly at random! There is absolutely no reason for them to charge me over and over for one disc. They do not reply to any emails about the matter (even one I sent to their director personally), or on Facebook or Twitter. I'm reluctant to phone them because they're overseas and it will cost me probably a fair bit, but I'm left with no other choice.

I don't think I'll ever get my money back - my bank say there's nothing they can do because it's a debit card payment, rather than Direct Debit. The best I can hope for now is to stop further payments.

Avoid like the plague!