Written on: 04/07/2013 by greenkingfisher (1 review written)
Lovefilm was ok while I used the discs, delivery times quick and reliable. But my watching habits changed so I now hardly ever use the discs. I have used the instant streaming service and it is ok, but the catalogue is useless. You seem to be limited to about 5% of the full disc catalogue so the choice is rubbish.
So... I decide to cancel. I go to the website & click cancel - it says call them - I have tried several times to call. Most times I can hardly hear the person on the other end. When I can hear them, they are speaking with such a strong Indian accent that I can hardly understand them. When I did get the message through once they convinced me to stay until my billing date, then call back. Try calling back - put on hold, then they can't hear me, then I can't understand their accent. Repeat over and over.
Meanwhile they are still taking my money for a service I do not want. It's a cleverly designed rip-off and I will never use them again if I somehow ever manage to cancel.
WOULD NOT RECOMMEND. There are other far better film services out there now.
As rated by real users
"No problems" Read More
"Why all the bad reviews - they..." Read More
"Very poor customer service" Read More
"I wish I could give them NO STARS" Read More
"DO NOT USE!" Read More