disaster

“disaster”

Written on: 11/08/2011

I have been using LM service for almost two months – I’m running it in conjunction with lovefilm service to compare. As of today (Thursday) I have not received any disks from them for a week. For a 3-at-home package, this is very poor. Having spoken to them 3 times, I was first told it’s due to an internal technical glitch. However, as of today, the lady called Rachel (who’s probably the rudest call centre employee I’ve ever spoken with) told me there are no internal problems or delays and it’s all Royal Mail fault. What’s worse, I’m unable to cancel my account as, according to LM, they did actually post my disks on Monday. Needless to say, lovefilm have delivered 6 disks during this period.
Two pound saving per month really does not justify switching to this horrible, horrible service from Lidle Movies.
AVOID AT ALL COSTS