worst customer service ever

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jmcc68's review of Nitrotek www.nitrotek.co.uk

★☆☆☆☆

“worst customer service ever”

Written on: 14/09/2017 by jmcc68 (1 review written)

I received a model plane with missing parts I tried to phone to get this resolved only to discover the phone number is for orders and payments only ,so I started the lengthy process of trying to resolve this by email,at first they were reluctant to discuss how to go about returning the item for a refund then they told me I would have to pay to return it ,every time I asked how long it would take to receive my refund they either didn't answer or gave me vague answers like "when our technician has looked at it" or "in due course" once it was inspected I eventually received my refund for the plane but they are refusing to refund what it cost me to return it.it has taken me about 20 emails to get to this point and the issue still isn't resolved,I would suggest buying from ebay or amazon as nothing on the nitrotek site is exclusive to them ,if you want decent customer service don't buy from nitrotek

  • model spitfire

    Goods purchased & cost

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