Worst Customer Service "EVER"

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  • Customer Service

  • Quality of website

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Guest's review of Mott's Miniatures www.minishop.com

★☆☆☆☆

“Worst Customer Service "EVER"”

Written on: 27/03/2012

This is worst customer service I experienced ever!!! They don't like to give information or status on your order. They are sarcastic, ironic and make you feel like an idiot for asking questions. One of their eternal answers is:


"tht information is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing any order and that you read, understood and agredd to again during the check out process."

I have been sending and receiving a series of emails questioning on the status of my order and questioning their policies and procedures; I know this probably doesn't make any sense, but I just want to know how far gets this company mistreating a customer and making him feel that is not way that they are going to lose the argue.

  • Miniatures +$100.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Nonenone's Comment

Written on: 06/04/2012

Customer has falsely claimed that order status was not given. Nothing could be further from the truth. The back order status was clearly written on the customers invoice that was sent with first shipment. The customer need only have read their own invoice. Each time the customer contacted us we provided them with the link to log in to check the status of their own order. Customer received tracking numbers by email. Delivery is not pending, delivery has been made.

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Minisk123's Comment

Written on: 24/04/2012

I had a similar experience. I should have check out their horrible rating at the BBB before ordering:

http://www.la.bbb.org/business-reviews/Doll-Houses-and-Accessories-Retail/Motts-Miniatures-Inc-in-Fullerton-CA-13087718

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