horrible customer service

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  • Customer Service

  • Quality of website

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Guest's review of Mott's Miniatures www.minishop.com

★☆☆☆☆

“horrible customer service”

Written on: 19/12/2011

still waiting for my order. 12 days later and i still haven't received it in the mail. then was sassed by cs that said i didn't pay for tracking and i should have read the terms better. did not see that. still no excuse for something not coming when it should have only taken 4 days or 5 at the most to get here. when you ask a question you just get an automated answer. shield themselves pretty well from the customer. got an afterhour auto response at 3 in the afternoon cst. tell people up front about delays, do not hide it in the "terms'. SAYS I HAVE TO WAIT TO WEEKS TO FIND OUT IF IT HAS EVEN SHIPPED. CAN THEY NOT JUST PULL IT UP AND LOOK TO SEE. NOT CUSTOMER FRIENDLY!!!

  • miniature animal

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Nonenone's Comment

Written on: 06/04/2012

The customer chose an economy (slow) shipping method and as part of the economy price the customer was aware that they were not paying for nor would receive a tracking number. The customer improperly asked for tracking information and was reminded that they did not contract for package tracking.

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