Rude Customer Service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Mott's Miniatures www.minishop.com

★☆☆☆☆

“Rude Customer Service”

Written on: 01/12/2011

Emailed customer service with a question about the availability of an item and got a condescending response to the effect of \"can't you read?\" implying that I didn't read their web page very carefully. The web page had text saying the ordering button would be gray if it was unavailable. In my browser the button was clearly blue.

I replied back with a screen shot showing the blue button, and a statement that because of their reply, they had lost a customer.

They replied back that I should have been able to figure it out from the web page, and included subtle jibe about my interest in such \"a low quality item\"

In none of their replies did they ever give a definitive answer to the availability of the item in question.

  • Melissa & Doug Victorian Dollhouse

    Goods purchased & cost

  • Quality of website

  • Value For Money

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Dmacker's Comment

Written on: 19/12/2011

SOUNDS JUST LIKE MY EXPERIENCE WITH THEM

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