Written on: 01/12/2011
Emailed customer service with a question about the availability of an item and got a condescending response to the effect of \"can't you read?\" implying that I didn't read their web page very carefully. The web page had text saying the ordering button would be gray if it was unavailable. In my browser the button was clearly blue.
I replied back with a screen shot showing the blue button, and a statement that because of their reply, they had lost a customer.
They replied back that I should have been able to figure it out from the web page, and included subtle jibe about my interest in such \"a low quality item\"
In none of their replies did they ever give a definitive answer to the availability of the item in question.
As rated by our community of reviewers
" Excellent service " Read More
" Poor customer service " Read More
" Parts for my nitro truck " Read More
" Awful customer service - AVOID " Read More
" Been dealing with Hobbylinc.com for sometime now. Good service, and... " Read More