HobbySpace Reviews - www.hobby-space.com

Click here if this is your business
★★☆☆☆
2.2 / 5
From 5 reviews
20% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
HobbySpace - www.hobby-space.com - Ask a question now

Media Gallery for HobbySpace - www.hobby-space.com

HobbySpace - www.hobby-space.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“My experience with Hobby-Space”

Written on: 17/06/2014

Hi, with big doubts, reading a number of reviews I decided to make an order of only one kit. I made the order on the 28th May 2014 and on the 9th of June 2014 the kit arrived (Trumpeters Mig-15 UTI Midget). During this time I was kept updated. The package was very well packed and it was delivered much quicker than I expected (delivery time is informed to be between 15-30 days). All in all, I am satisfied and will definitely make another order! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO ordered kit, NO refund! ”

Written on: 02/04/2014 by Kiddtm293 (1 review written)

I ordered a kit back on 5 January. This my order clearly included both, billing and shipping address. In few days I got a report from these guys that the order is shipped but there was no tracking number or any another confirmation on this shipping. Since their web-site says that they provide customers with tracking numbers I asked for this number for my order. NO reply! A couple of news emails them, - no replies again. After about 1.5 months of awaiting for my order and not getting this one I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They keep your money and do not ship”

Written on: 25/03/2014 by Cipollino07 (1 review written)

Cut and paid my order on January 21st. Year-end festivity, heave patience (ok) When in February I relized they were not shipping, I asked for info. They first tried to confuse me with wrong tracking number, then replied just to delay. My order is still there to be seen: shipment is "pending" and my money is "captured" These are bandits, stay away from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Send me my paid order!”

Written on: 12/07/2013 by StulovDmitriy (1 review written)

Hello! Tell me who you are in China was handed my 1/200 Bismarck?? By your rules I have 7 days to get it! What about replacing the Dragon?? I wrote to you than to replace! I have disappointed and would advise you to their friends but now they laugh at me because of you! Where is my order?? Dmitriy Stulov… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Problematic inventory and lack of communication”

Written on: 21/03/2013

I ordered 5 each of 2 different items from hobby-space.com along with the expedited shipping option. A week after I placed my order I asked for a status update. They replied by saying that they only had 3 of one item and had to order more from the manufacturer. It should arrive in one week. This caused a bit of confusion as their website boasts "real time inventory" on every page. When I placed an order the shopping cart did not give a warning of insufficient quantity. Another week passed and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hobby-Space's Comment

Written on: 22/04/2013

hi,
claim from hobby-space
about the order:
1,customer don't choose a expedite shipping method.
but only an normal air parcel.
detail:
Ship To:

Ship via: Hongkong Post Airmail ( 10 to 30 business days) + Trakable

2. the order have been shipped by two delivery. and have been delivered on time.

3.tracking number:
RB090391069CN
Delivered, LAKEWOOD, CA 90715, Registered Mail™
April 5, 2013, 3:48 am, Arrival at Unit
April 5, 2013, Depart USPS Sort Facility
April 5, 2013, 2:37 am, Processed through USPS Sort Facility
April 3, 2013, Depart USPS Sort Facility
April 3, 2013, 1:53 pm, Processed through USPS Sort Facility
, Origin Post is Preparing Shipment
, Origin Post is Preparing Shipment
, Origin Post is Preparing Shipment
March 20, 2013, 1:00 pm, Acceptance, CHINA

, Origin Post is Preparing Shipment
, Origin Post is Preparing Shipment
, Origin Post is Preparing Shipment
March 17, 2013, 12:31 pm, Processed Through Sort Facility, BEIJING, CHINA
March 16, 2013, 12:29 pm, Acceptance, CHINA

by USPS


we will keep contact customer to solve the problem.


Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bigelectricat's Comment

Written on: 26/04/2013

I am glad hobby-space.com posted a comment even though I am a bit concerned that they took liberty to post private information which can be obtained through the tracking number.

They just confirmed that I paid for HongKong Post. At the time that I placed my order HongKong Post was the most expensive shipping method provided by hobby-space.com. It also had a faster estimated arrival of 10-20 days compared to China Post which had 15-30 days according to their website. Unfortunately they decided it was okay to use China Post without consulting me. Anyone who bothers to check the tracking number they posted will see it is for China Post and not HongKong Post.

As for their claim that the items arrived on time is not true. I placed my order on 4th of March and the items did not arrive until the 5th of April. Again going back to the fact I thought I was buying in-stock items and paid for 10-20 days shipping method.

I finally got a refund on the cost of shipping yesterday but not after I posted the negative review here. They even had the nerve to ask if I wanted a refund for the difference in shipping and instead offered a tiny discount coupon for my next order. After what I had been through there will be no next orders. I will not remove my review for hobby-space.com so that others wont make the same mistake I did.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hobby-Space's Comment

Written on: 26/04/2013

already full refund shipping cost for this seller.

no problem, and we just want to say sorry here for all about that.

we will try our best to do better.

have a nice day!

www.hobby-space.com

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dmitriystulov's Comment

Written on: 12/07/2013

Hello! Please tell me that my order 1/200 Bismarck?? Whom you handed it in China?? And what about replacing the Dragon? I had already written what can be replaced!!! Dmitriy Stulov

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
overview