Written on: 05/12/2012 by lynda2q3 (1 review written)
I ordered yesterday and paid £6.50 next day delivery - it didn't come!
Apparently next day delivery means they post it the day AFTER you have paid for it!! I think they need to look up what next day delivery means! so you get it in two days time!
I emailed support as they DONT supply a phone number
Support was very rude and 'told me off' for saying I wasn't happy (apparently that's offensive)
They refused to give me the tracking information and SD number!
There is so many good craft shops out there I need not use them again!!
This is the response I got from them:
I sent the following;
Here is my order details. (below)
Well it's not here and I'm not happy!!! Please provide tracking information and the SD number so I can ring my local sorting office.
You should refund the postage or get it to me TODAY!
and this is the unhelpful and rude response I got.
Thanks for your email but your tone is completely unacceptable – especially as this is your error.
I suggest they need more training in how to deal with a complaint!
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Written by AlexisM111