Ebuyer Customer Service - NOT

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ebuyer www.ebuyer.com
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Steve1946's review of ebuyer www.ebuyer.com

“Ebuyer Customer Service - NOT”

★☆☆☆☆

written by Steve1946 on 30/11/2015

All is ok until you have a problem, even if it's not of your making, sit back &relax it's a long story.
Ordered tablet for a gift (time sensitive) confirmed delivery 10 days later, left it tight but ok. 6 pm on the evening of the 10th having had no contact from Ebuyer, I phoned them only to be told they couldn't fulfil the order & could only give full refund. So armed with that I got straight on the net & order another £10 more expensive. Next day Ebuyer delivered the item. I decided to keep Ebuyer because of the deadline & return the second thinking Ebuyer would understand if I incurred costs & would refund any reasonable out of pocket costs - big mistake, no matter what I suggested they wouldn't budge not even a token gesture. They emailed me so that was ok, unfortunately I don't check every minute of every day so didn't realise the problem until it showed up at the door. Customer service none existent. Would I recommend, only to give them a wide birth, I for one won't be using again even if they are cheaper. I would suggest everyone does they same until they see the benefits of delivering what they promote.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Ebuyer.com's Response to Steve1946's Review

Written on: 02/12/2015

Hi,

Please can you send me your order/RMA number directly to me and I will see if I can do anything.

Thanks,

Scott

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