Written on: 08/12/2012
I bought a NAS only to find that I purchased the wrong type as it was not compatible with apple products. I returned the item as not fit for purpose and waited. And waited. And waited. Nothing except my ebuyer account had noted it was registered as received. So I called them asking about my refund. The operator told me to keep an eye on my emails as it should be sorted very soon. Ok no problem, great. So I waited and waited and waited some more. Guess what, nothing! So I called back AGAIN. This time they had informed me it had been rejected because I had returned it damaged. Eh? I sent it back in exactly the same condition as I received it, still in its protective plastic covering. Apparently they opened the box and it had a big scratch on the side and something was bent, so they took photos.
Every time I try to speak to a supervisor the operator denies any knowledge of one?
I am still waiting to receive their photographic evidence, but yet again I have not heard anything.
I received the product back today, so I checked it over. There is nothing wrong with it. The protective cover has surface marks but that's normal. Take the protection off and it will be perfect.
They have no reason to reject my request of a refund so I have no choice to take this matter further as its not cheap.
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