Universal Gadgets Reviews - www.universalgadgets.co.uk

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Latest Reviews

★☆☆☆☆

“Dishonest company selling faulty goods”

Written on: 26/08/2017 by JaylynnFitch112 (1 review written)

My phone worked well for a few weeks, but then failed. I sent it back. they said it would take 2-5 days to repair. After 3 and 1/2 weeks I'm still waiting. I've been emailing them, but they just say it will be repaired asap. I asked for a new phone, they didn't reply. I asked for speak to someone, they then started to ignore my emails. They have just sent me a phone number which they say I will be able to speak to someone on. I just rang this, and they are SHUT for the next 3 days. I have no… Read Full Review

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★☆☆☆☆

“Refurbished iphone 5s”

Written on: 23/05/2017 by YaritzaWooten474 (1 review written)

Bought 2 refurbished iphone 5s. One developed fault after 6 months and after protracted phone calls/emails etc it was eventually replaced. 8 months later phone stopped working - could not connect. Being out of warranty took phone to local Apple shop. They said phone was counterfeit - a good fake but still a fake. As you might expect, Universal Gadgets did not want to know, and even worse Ebay wouldn't take any real action as the original purchase was over 12 months previous. I wish I had read… Read Full Review

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★☆☆☆☆

“DON'T buy from these people + how to fix it if you do”

Written on: 15/05/2017 by O'Neill131 (1 review written)

I purchased a refurbished iPhone from Universal Gadgets on eBay and had nothing but problems with phone, accessories and customer service for the following 8 months. They "repaired" the faulty phone I first received but it was still broken, so they "replaced" it and it was STILL faulty. They then told me the refund period had ended when I asked them for one. If you want a refund from them, I have FINALLY been able to get one promised (we shall see if it is actually issued!) 8 MONTHS after… Read Full Review

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★☆☆☆☆

“Do Not Bother ”

Written on: 02/03/2017 by rcGarrett494 (1 review written)

DO NOT USE!!!!! I placed an order for a Apple iPhone 6s Plus that was showing estimated delivery for the 22nd-23rd February. After the product had not arrived by the 26th I sent a request though the eBay resolution centre that they refund me my money as it wasn't worth the hassle of dealing with them and I order an phone from else where. After all this then decided they would dispatch my item. Which means that i have now got the pay to send the phone back to them and wait even longer to get my… Read Full Review

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★☆☆☆☆

“These people are being sheltered by Ebay and Pay Pal....”

Written on: 15/10/2016 by comeon1 (1 review written)

These people are being sheltered by Ebay and Pay Pal. My letter to Ebay and Paypal executives: Apple iPhone 5s 32GB Factory Unlocked - Champagne Gold mailed-by: gmail.com Dear I write to you in the hopes that you are businessmen who realize that it is not ethical to provide cover to sellers who bring you many sales but do so by taking in your customers. You systems are NOT easily navigable to redress these kinds of circumstances and you provide no relief to many persons. I am willing to… Read Full Review

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★☆☆☆☆

“Should be investigated.”

Written on: 11/10/2016 by Jacoby157 (1 review written)

I purchased an iPhone 5c on eBay for my son for school. The phone was unresponsive and unreliable - the screen didn't allow you to touch it or swipe properly so was basically useless. I contacted the seller and they advised me to carry out a list of instructions to verify it was not software related. I carried these out but they did not work. I returned the phone to them and a over week later the phone came back - with the same problems. I contacted them again and they said reboot the… Read Full Review

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★☆☆☆☆

“Phone still locked to previous owner”

Written on: 07/09/2016 by Walton166 (1 review written)

I purchased I-phone 6S, meant to have been cleaned back to factory settings and checked. What a joke. I finally had time to set up the phone to transfer all my data in August 8 months after purchase and it is still locked to a previous owner. They have tried to say I must have lent it to someone and it is my fault ! Customer service appeared helpful then fell into rubbish land very quickly, so am taking matters to Trading Standards. Do not use this supplier… Read Full Review

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★☆☆☆☆

“Dishonest and failed to honour warranty”

Written on: 22/08/2016 by 97sberrill (2 reviews written)

I purchased a used iPhone 5s. Within the first week the screen failed. I sent it back to UG at my own expense, and it was returned and stated to be "fixed". Shortly after it was "fixed" it began to randomly crash and fail to boot past the apple logo screen. I returned it again and was informed I had violated the warranty by attempting to disassemble the device myself. This was not true - I had tried nothing of the sort, but UG would not budge. I'm now left with a useless iPhone, £138 out of… Read Full Review

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★☆☆☆☆

“Disgusting Company, bought a iPhone 6 Plus off them,...”

Written on: 29/07/2016 by Melvin434 (1 review written)

Disgusting Company, bought a iPhone 6 Plus off them, was faulty, sent it in for repair, they sent it back with the same fault, sent it back again, they agree to a replacement, they send out a replacement, covered in dents, chips and scratches, with the screen hanging off, send that back, they offer a replacement but they send back the same phone but "repaired" of course the chips, scratches are stilly there, advertised as "good to excellent condition", will be reporting to trading… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 03/07/2016 by Leachij129 (1 review written)

I received a faulty 'phone. I told them immediately but I couldn't return it within 14 days (time to get a replacement) and so there was no refund. They told me it would take 2 to 5 days to repair. Five weeks later I still don't have it. Read reviews elsewhere about this company. Don't fall for the eBay rating. Buy elsewhere… Read Full Review

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★☆☆☆☆

“Worst customer service, no response, no item or refund”

Written on: 27/04/2016 by Junaidin (1 review written)

I bought a phone through eBay didn't receive the item complain no response, no refund or the item ended up wth writing legal letters Worst company evere dealt with… Read Full Review

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★☆☆☆☆

“PLEASE AVOID THIS SELLER:”

Written on: 23/04/2016 by G_Sapkota (1 review written)

I bought a refurbished iPhone 4S via eBay from this company. It came with a 12 month warranty and it was described as excellent working condition. When it arrived the battery was terrible and power off randomly, it last for 20 - 30 minutes. When I complained they ask me to send it back for an investigation. I sent the phone back they had it for two weeks for investigation and repairing. It came back with same fault again they denies refund as money back guarantee was over, and offer to send it… Read Full Review

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★★★★★

“HIGHLY RECOMMENDED IF U WANT A BAD SERVICE ”

Written on: 24/02/2016 by sam92K (1 review written)

If you want bad customer service - TICK ! if you want false info - TICK ! if you want to be annoyed - TICK! if you want your phone to be sent to the wrong address - TICK ! if you want a phone with a f' up battery - TICK ! If your the type of person sick and tired of excellent customer service, then look no further. They will send you a MESSED up phone, to the wrong address, blame you even if you have proof that you gave the correct info. **********HIGHLY RECOMMENDED IF YOU WANT A F' UP… Read Full Review

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★☆☆☆☆

“avoid ”

Written on: 13/02/2016 by HollyWilloughby200 (1 review written)

Never buy from this company we had sent a phone back which took 4 weeks to be returned to us !!! After one day the phone is not working yet again !! And they will not refund your money !!! So do not buy from them or you all get ripped off like we have !!!!… Read Full Review

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★☆☆☆☆

“This is the worst company I have ever had the...”

Written on: 26/01/2016 by Karendudek (1 review written)

This is the worst company I have ever had the misfortune of dealing with, they lie and lie at every opportunity, they took my money months ago and I have to this day never received a working device from them, they take ages to send replacements that don't work then tell you that you are out of your 30 money back.. They are bogus and underhand. Do not buy from this company you will regret it!!!! … Read Full Review

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Gtorres's Response to Karendudek's Review

Written on: 18/03/2016

Yes Police are now involved. They know alll about their practices. Disgusting compnay. They also issue fake paypal refunds. Den of theives.

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Gtorres's Response to Karendudek's Review

Written on: 18/03/2016

Yes Police are now involved. They know alll about their practices. Disgusting compnay. They also issue fake paypal refunds. Den of theives.

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★☆☆☆☆

“AVOID”

Written on: 24/09/2015 by PeytonMerritt57 (1 review written)

Please don't buy from them. They sell products that don't work ,take your money and then ask you to send product back tell you it's repaired and send it back still not working . I could go on but if you put universal gadgets name into the Internet you will the same story over and over again. If you have bought from them please 1 report to trading standards who will support and assist you 2 report to ilford police station  3 if you paid with PayPal take it up with them 4 if you bought for… Read Full Review

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Amelia2015's Comment

Written on: 22/12/2015

not only that but they don't deliver the items however hard you try to get in touch with them so I am recommending you to not buy it from them.

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★☆☆☆☆

“RIP OFF ARTISTS!!”

Written on: 22/09/2015 by ALEXC88 (1 review written)

This company is an absolute joke there customer service astounds me its disgusting!!i bought a Samsung galaxy through these worst mistake of my life.Quick enough to take your money, twice i have sent it back to get repaired and twice it comes back the exact same.Nothing fixed at all!!First I've got no internet the mobile data doesn't work never has done its meant to be a smartphone! now the phone speaker is on its way out Problem after problem Literally!! I've tried to speak to numerous people… Read Full Review

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Melaniecodman's Response to ALEXC88's Review

Written on: 24/09/2015

Please contact trading standards they will advise you of your right and help/advise you with how to deal with these rip off merchants. They are breaking laws. You can also report to ilford police. By taking money and providing items that don't work.
Also if you have paid with PayPal take it up with them and eBay if you have used them.
Good luck

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★★★★★

“Iphone 4”

Written on: 14/08/2015 by BrendonMoser (1 review written)

I purchased an Iphone 4 from universal gadget and whilst setting it up, I somehow managed to lock it on voice control. I spoke to them on my landline and was told to send it back. They then emailled me a prepaid postage form. Within a couple of days it was back with me in perfect working order. So a big thanks Universal gadgets. I will be back! AW… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 23/07/2015 by Arb111 (1 review written)

Bought an iPhone 4s in Aug 2014 it worked for a couple of months then broke, I've returned it twice since but it's still not working & the company are refusing to refund or replace so I'm basically left with a faulty phone. Avoid at all costs! I'm now in the process of taking the company to the small claims court!!!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 02/07/2015 by DameonLee (1 review written)

Bought Apple iPhone 4S 16GB - White - Factory Unlocked - GRADE A for my daughter, used very little since Christmas due to one fault after another, made contact with company on several occasions, to be fair they always got back to me but a day later, so contact was a lengthy process, Had e-mails from basically a different person every week.I had complained for months it hadn't worked correctly, sent photo's of it flashing etc, eventually gat an address to send the phone back. Then they said my… Read Full Review

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