Universal Gadgets eBay /universalgadgets01 Reviews - stores.ebay.co.uk

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★☆☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Universal Gadgets eBay stores.ebay.co.uk/universalgadgets01

Universal Gadgets eBay stores.ebay.co.uk/universalgadgets01

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Latest Reviews

★☆☆☆☆

“So would I recommend them to a friend NO WAY.”

Written on: 09/06/2015 by DB07 (1 review written)

I brought a iphone 4 off these guys and when I turned it on there wasn't any signal yet my other phone showed I had a very good reception I even took it outside but to no avail still no signal and as this was supposed to be a present for my daughter I took it to a EE shop to make sure it was suitable for a EE sim card after only 10 minutes the assistant came back and said they had checked it by taking the back off and they found that most of the components WERE MISSING OUT OF THE PHONE. So I… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM UNIVERSALGADGETS”

Written on: 16/05/2015 by IHateUniversalGadgets (1 review written)

NEVER buy from them. I bought an iPhone 5 to take to a holiday in Spain, but the phone was UNUSABLE the whole trip. How do you use a phone that restarts every 2-3 minutes? And their customer service is a nightmare! My MULTIPLE emails of complaint have been completely dismissed and after sending it back for repair, and being phone-less for two weeks, I have just received my supposedly 'RECONDITIONED' phone, with completely no difference! The restarting problem is still there! I wish I checked… Read Full Review

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Ihateuniversalgadgets's Response to IHateUniversalGadgets's Review

Written on: 16/05/2015

correction - it was aroud £150.

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★☆☆☆☆

“Very bad service”

Written on: 12/03/2015 by Janevallender (1 review written)

I bought a iphone from these which arrived faulty, it has been returned 3 times for a so called repair and sent back to me in the same condition. They now refuse to acknowledge the fault and refuse to refund or replace the phone which is now stuck in a drawer as the battery runs dry in a couple of hrs with little or no use. They have ignored my requests to speak to a manager and to forward the customer complaint details, in fact they ignore most questions put to them. I paid over £300 pound… Read Full Review

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★☆☆☆☆

“item not delivered”

Written on: 01/03/2015 by universalreview (1 review written)

There standard excuse is to try and get the customer to accept the 15 day wait before item is deemed lost by Royal Mail. The consumer law states is they paid the postage that's there problem and should not effect or delay your request for a refund and beware after 14days you lose the right to cancel. There negative feedback on ebay for feb 15 indicates they tried to use this excuse on 20 plus customers… Read Full Review

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★★☆☆☆

“Not my phone!”

Written on: 23/02/2015 by 250McCain (1 review written)

Bought an unlocked i-phone as a present with a 12 month warranty - turned out to be locked. Sent it back to them to be told it was not the phone they had sent me, has a different IMEI number. If you do buy beware - they don't put the IMEI number on any paperwork of the item they are sending you so you don't know what it is meant to be! This then invalidates any warranty!!!!… Read Full Review

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★☆☆☆☆

“Theives!!!! lost £212”

Written on: 21/01/2015 by 496Fallon (1 review written)

Returned my phone as it didn't work properly and never got it or my money back...!! I have plenty of emails from confirming they had my phone. But by the time I realized I had a problem I was outside the 45 days Paypal and Ebay time limit....beware...I feel they purposely delayed things to get beyond the 45 days. If you have any problems contact Paypal STRAIGHT AWAY. £212.00 down the drain!!… Read Full Review

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★☆☆☆☆

“Universally dishonesty and dishonourable”

Written on: 29/11/2014

Do not be fooled by the warranty, it is worthless. You will not receive your money back unless exercising the e-bay 14-day money back period they are bound by when selling via the site. I purchased and had to return the first phone immediately for a refund. I stupidly repurchased a second phone which became faulty in less 2 months. The wi-fi stopped working and they claimed that the warranty did not cover this. Apparent value for money is based upon the price and the period of time the… Read Full Review

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★☆☆☆☆

“Unreliable, unprofessional and dishonest! Stay well...”

Written on: 07/11/2014 by Muna24 (1 review written)

I met this company on Ebay and wanted to buy the new HTC ONE M8 from them. They were very quick in taking my money but never send my handset out to me. I tried contacting them by email, at first they would tell me that I would receive the item soon, but I never did. Then I would send more emails but they would ignore me, so I opened up a dispute case against them with Paypal. UniversalGadgets send me an email (yes, only when paypal contacted them would they reply to my email lol) asking me to… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 25/10/2014 by mathewclarke123 (1 review written)

I bought a phone from here with 12 months warranty after a few months the wi fi broke and I sent it back for repair . It returned within a few days fully repaired . A few weeks later the wi fi broke and I sent it back again only to be told that wi fi was only covered for 60 days although it was never mentiond when I returned it the previous time or when I bought the phone at any time . After many emails back and 2 and phone calls I was told it was coming back repaired, to my disbelief it was… Read Full Review

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Frankpug's Response to mathewclarke123's Review

Written on: 17/11/2014

This exact same thing has happened to me. What has you're outcome been, I am at the end of my tether

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 02/09/2014 by Amaris22 (1 review written)

Bought an i phone 4s for my girlfriend arrived fine on time but couldnt set it up for a new user as it had already had 3 i cloud accounts registered to it spent over an hour on the phone to apple to get it sorted and set up in a new account . after being told by them that to try another cable to connect to computer .i have it sorted now but with alot of hassle sick of getting dodgy gear on e bay several things now not as they seem on website . jewelry etc so thats me finished with e bay and all… Read Full Review

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★☆☆☆☆

“They just do not communicate”

Written on: 09/08/2014 by Adriana44 (1 review written)

I have been trying to contact them for a refund and I have been heavily ignored. I cannot find a contact number for them either… Read Full Review

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★☆☆☆☆

“A13 Tablet Terrible Customer Service.”

Written on: 01/02/2014 by JOTASIGNS (1 review written)

Under 4 weeks old,totally failed(as they all do)contacted for remedy or refund,EVENTUALLY was emailed the biggest load of garbage for me to amend/update rectify the problem myself,as my item was"OUT OF ITS 14 DAY WARRANTY"!!!!What kind of company gives you a 2 week warranty on electrical items??I urge buyers to beware and better still to AVOID… Read Full Review

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★☆☆☆☆

“CHECK EBAY FEEDBACK- AVOID LIKE PLAGUE”

Written on: 25/01/2014

BUYER BEWARE check there eBay feedback, they sell faulty phones, tablets, accessories and refuse to refund or respond, £90 out of pocket and had to get eBay involved who would not help. i am now in the process of the £90 being refunded from a better source than eBay (useless) this company should NOT be trading, there negative feedback speaks for itself, they also bribe you change feedback which is a policy breech, everyone report them. kids christmas day was RUINED because of these shoddy… Read Full Review

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★☆☆☆☆

“FAULTY PRODUCT”

Written on: 08/01/2014 by moochie1 (1 review written)

I purchased unlocked sim free iph 4s 16GB Wifi for Christmas gift. Stupidly did not check it before presenting it to 13 year old excited recipient. Wifi and blue tooth would not turn on, volume increased without any assistance whatsover, battery would not hold charge and USB lead and headphones turned black then purple in colour when used. Returned the item and asked for replacement. Seller very reluctant to respond to emails but eventually said he had replaced it. Received eBay… Read Full Review

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★☆☆☆☆

“Don't use this company!"”

Written on: 06/01/2013

Purchased a 'new'7" android tablet at the end of November 2012 in time for Christmas When it arrived the item looked poorly made or perhaps used but due to the low price I felt that so long as it worked OK I could accept that. However, the charger didn't fit so we couldn't test the tablet. Contacted the company by e-mail and they implied that we weren't plugging the charger into the right port which I found quite condesending After insisting that either the charger or the tablet was broken… Read Full Review

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