Written on: 20/07/2014 by wpStevens279 (1 review written)
My son saved up his pocket money to purchase a camera. We were very pleased to find one much cheaper on this website.
Stupidly, I did not check out the company's credentials online. If I had, I would have discovered that it was based in Hong Kong and that many customers have lost money or their sanity in trying to deal with them.
We ordered the camera on July 2nd. The website promised delivery in 3-4 days. When the email confirmation arrived, it changed this to 4-10 working days. There was no sign of the camera and when I contacted the company, they could give no information about dates for despatch.
We decided to cancel the order once I'd seen some of the online information from other customers. My nightmare continues...18 days on, we have no camera, no refund and no information about when my son's money will be returned.
Our experience has been identical to so many others posting on Amazon and on other review sites like this one. Lots of lovely, polite emails telling me precisely nothing, thanking me for my patience etc etc.
I intend to contact Trading Standards tomorrow. Whilst it is unlikely that they can take action against a company based in Hong Kong, they may be able to do something about the misleading website.
I would never recommend this company to anyone and I do hope that others will learn from my costly experience.
I would rate Simply Electronics with no stars if this review site would allow me. I am very surprised to note so many positive reviews on this website.
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