Serif Europe Ltd - www.serif.com Reviews
Latest Reviews
★☆☆☆☆
“PhotoPlus X5 - support No longer provided”
Written on: 05/06/2013
I have been a Serif customer for many, many years & until recently was quite happy with your products catering for my requirements at a reasonable price. However , over the last couple of years I have become more & more disillusioned by the claims of it's software and it's actual performance. MoviePlus6 was purported to be able to produce screensavers with music and to support animated GIF files which in practice is not true. Some of the sale claims of PhotoPlus5 never materialised. I... (read more)
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★★★☆☆
“Mixed Review”
Written on: 05/05/2013
I consider myself computer savvy but a complete novice when it comes to actually creating websites. Surfing the web for some freeware to try, I happened across WebPlus 5X Starter Edition. Fininding it quite easy to use but only being able to build 5 pages at a time, I purchased WebPLus 6X along with PaegPlus X6 and PhotPlus 6X. I found WebPlus 6X really easy to use and very soon had a website up and running. Since then, the website has needed tweaking and up dating which I have found... (read more)
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★★★★☆
“Happy with reservation”
Written on: 17/04/2013 by 7274ian (1 review written)
On the whole I am getting to know the prog but to date I have not been able to find a way of correcting converging vertical. A problem that often crops up after a travelling holiday in a city. Is there something I am missing? (read more)
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★★★★★
“Excellent pogrammes at affordable prices”
Written on: 11/04/2013
The staff are most helpful and I have used their products for about 20 years and have found them all excellent. (read more)
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★☆☆☆☆
“Unwanted bundle”
Written on: 08/04/2013
This is the second time I have trued to return items, and been refused a refund. You owe me £500-00 and I want the money in cash, not a credit note. You promise a full refund, where is it. (read more)
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★★★★★
“Staff online excellent”
Written on: 04/04/2013 by thepoohs (1 review written)
Staff always keep me up to date with the latest upgrades or anything I might be internested in. They are always very polite, friendly and respectful on the phone so it does encourage you to try something. H R does a good job of employing the best staff. If there is a problem there is no problem returning it. (read more)
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★★★★☆
“Serif - great value software that (almost always) works!”
Written on: 04/04/2013 by JeffJN (1 review written)
Serif make a great range of software, and while some of their titles might not be state of the art, they are always great value and have very rarely let me down. I've used PagePlus to layout and publish a complex 474 page book with hundreds of illustrations, and produced half a dozen websites with WebPlus. I've found a few minor bugs in MoviePlus, but all Video Editing software seems to suffer from this problem. I have some minor criticisms. Almost all the phone calls they make to you are... (read more)
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★★★☆☆
“Tedious Telephone Calls”
Written on: 03/04/2013
The products are generally very good and functional, although perhaps not quite as slick as some other equivalent ones. The prices, once the different offers are applied, are always reasonable. Dealing with Serif, however, would be greatly improved if only it were possible to install and use the product without the need to telephone for a "registration key". Other suppliers ably manage to provide on-line registration facilities, but the calls to Serif are instead all about trying to sell... (read more)
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★★★☆☆
“Wait for Email deals”
Written on: 26/03/2013
Hello all I rang up to solve a problem which was sorted out very easily. BUT after upgrading to the new X6 & paying a total of £59 thats with V.A.T only the next day i saw a deal sent by Email nearly £20 cheaper !!!!! Sorry but if you spend year after year upgrading software you would think talking to people over the phone you would be giving a great deal BUT sadly not in this case. I was upset with the staff on the phone really if they could see a much better offer & could see i've stuck... (read more)
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★★★★★
“Serif are best for Desktop Publishing and also Video...”
Written on: 26/03/2013
I have used PagePlus desktop publishing since PP3. I then moved on to PP8. Now, with Windows 7, I've upgraded to PP X6. PP does absolutely everything I want. It is intuitive, comprehensive and very good value for money. I have for some time also wanted to do video editing and I grappled with Sony Vegas Pro and then Sony Movie Studio Platinum. They both repeatedly crashed after only a few minutes of editing. After comprehensive efforts to find a solution (including abortive e-mails and... (read more)
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Showing 1 - 10 of 451 Reviews
★★☆☆☆
“Minor PhotoPlus 'improvements' too expensive. Pushy...”
Written on: 25/03/2013
Every few months yet another 'version' of PhotoPlus comes out, so say heavily discounted, ie overpriced in the first instance, and then Serif go on to withdraw the support one has already paid for. The heavy sales pressures are just indicative that this Company has to employ them to get their wares away. Well, I am not playing anymore thank you very much. (read more)
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★☆☆☆☆
“Poor support and Poor Service Recovery”
Written on: 25/03/2013 by MAJB
Having been a customer of Serif for nearly 20 years I complained that support was only offered for the current software and briefly for the version before that. I said I would be returning one product and not buying from them again. The response I got contained no apology, no comments about being sorry to lose my business, just 'go on the blog'. The products don't actually do a lot more than they did in the early days and have become progressively more complicated to use - similarly the... (read more)
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★☆☆☆☆
“Pushy Salesman”
Written on: 24/03/2013
I have bought a number of items from Serif. They offer a lot of stuff, much of which is rubbish, old versions of recently upgraded software, software that slows down your computer drastically, etc. There is the occasional gem and that can make it worthwhile. What isn't worthwhile is the continual harrassment by telephone from Serif salesman. They also offer deals (like "take the bundle and send back what you don't need and we'll give you a refund on those items") and then refuse to give you... (read more)
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★★★★★
“The complete package Serif”
Written on: 19/03/2013 by PeterHamley
Polite and understanding staff. Customer kept up to date with new products. A terrific company I have only used Serif over the last 8+ years for all my programe needs. (read more)
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★★★★★
“Fun Software”
Written on: 19/03/2013 by VincentVincenzo
I now have the set, Page PLus, Draw Plus, Photo and Movie. Clear manuals and tutorials on the web. Any project I start, Iknow I have all the tools I need. Unlike some companies I`ve tried where the s/w crashes, bugs are still in the system; with Serif the S/W is stable, and the only time I`ve need to ring up Serif was to get a reg number so I could load the s/w to my Laptop. The ability to load the s/w to Laptop and main PC under one license is FANTASTIC.. Why can`t others do this? Within a... (read more)
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★★★☆☆
“Draw Plus 5 and Photo Plus 5, I have enjoyed using....”
Written on: 15/03/2013
Draw Plus 5 and Photo Plus 5, I have enjoyed using. They are pretty straight forward to use and the results can be pleasing. They are, of course, not perfect and there some irritating little foibles, but there again that could also be due to me not getting the hang of something. What I think is not my fault is the ability to touch up in detail a photograph with sections missing. The sampling tool is just not sensitive enough. However, what has really upset me about Serif is the telephone... (read more)
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★★★★★
“Products in General”
Written on: 15/03/2013 by rgarnett (1 review written)
Excellent service and products with a very reasonable price tag. Good offers. My main concern is that I am constantly being targeted, mainly by email almost everyday. Can't Serif pick up the items that I have no interest in at all. It is a shame that you can't necessarily just get an "upgrade price" - I can't afford to buy every version that comes out just because it has a few "extras" in the new version. I need to judge will I use the extra add-ons that will make me buy a new... (read more)
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★★★★★
“Photoplus X5”
Written on: 14/03/2013
Good value for the money. Gives good set of tools to edit photos with. The guide is very useful to find out the more complex editing options. Having used a different editing software for some time it has taken a little while to get used to the different work flow in this software but it is becoming easier. The panorama photo software bundled with it is very easy to use and produces very pleasing results. (read more)
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★★★★★
“Never been disappointed”
Written on: 14/03/2013
I have bought software over many years, from Serif. I can honestly say that the products are good, the service is good and the staff have always been very helpful. Oh, and the prices aren't bad either! (read more)
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★☆☆☆☆
“Harrassing”
Written on: 14/03/2013
Good software but selling is relentless. Won't take no for an answer. Lots of tricks to get you to agree to receive software you don't want. I would say never get involved because they will never leave you alone. (read more)
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Showing 11 - 20 of 451 Reviews
★★★★★
“From a friend who uses Serif”
Written on: 14/03/2013 by marty70 (1 review written)
We wanted to build and control our own website but were looking for friendly user software. A friend told us about Serif so we looked at their website, liked what was on offer and bought the complete package. Since then two of us have built and recently published the sight and are very pleased with what we see. We used Serif for the webhosting and so far all is going well. I think there would be a market for full length tutorial DVD's of each package. The Resource and User guides are... (read more)
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★★★★☆
“still learning to use it so unable to fairly review same”
Written on: 14/03/2013 by tonyatudor
still learning to use it so unable to fairly review same (read more)
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★★☆☆☆
“No Registration key No”
Written on: 14/03/2013
I will like to register my purchase of the Movie Plus X6 but I do not have the Registration number or know where to find it. Can you help, please? Thanks. (read more)
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★★☆☆☆
“iPage plus X5”
Written on: 13/03/2013
I have used the application to produce 2 pdf A4 photo books, ie on A3 paper. If your local printer is an A4 printer then a preview of an A3 page is not possible. I could only get headers and footers on the lowerest layer so if the page was overlaid with another layer covering the footer and header then it will be hidden. Tutorials and help do not address all problems and Sirif only answer queries on latest version. Other software companies such as Adobe have a much fuller support with a... (read more)
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★★★★☆
“good enough for my requirements, but because of price...”
Written on: 12/03/2013
good enough for my requirements, but because of price does not approach adobe (read more)
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★★☆☆☆
“DrawPlus 6X”
Written on: 12/03/2013
Very unimpressed with flimsy cardboard envelope disc was enclosed in, unlike previous Serif discs. This does not reflect well on Serif's product. For it's cost the program is good value but still lacks several improvements requested by many users of the previous version of the program. Some of the new features are of very little practical use, nor true improvements. (read more)
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★★★★★
“I keep coming back”
Written on: 12/03/2013
I have used Serif products Draw, Photo Plus, Movie Plus and Page Plus for about 12 years as wellas some of th eother products they offer from time to time. They is all good, simple to use DTP products that have evolve and give good competition to MS and some of the other market leaders. Support has always been available and the sales staff I have spoken to have NEVER been pucy, seem to know their product and most imoortant if they have not been sure about something have found out for me.... (read more)
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★★★★★
“Serif WebPlus - even I can do this”
Written on: 12/03/2013
Easy to get to grips with drafting the web-site. I have only a rudimentary grasp of computers and I will in time find more that this package can do. A bit tricky publishing to the web from the instructions given if you don't have the first clue about web-hosting etc. Would strongly recommend this to anyone who wants to create and maintain their own website. (read more)
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★★★☆☆
“Delivery”
Written on: 12/03/2013
I was surprised that delivery took a week and was just about to contact Serif to query when it arrived. The programme itself is everything you would expect from a Page Plus application (read more)
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★★★★☆
“Serif Craft Artist 2”
Written on: 12/03/2013
I love this programme and use it a lot. I do have to wait for it to "catch up" with me when I work fast, and sometimes it does funny things like the text will not work - it just comes out in a black mess. However, usually after switching off and waiting a while it is OK again. I have hundreds of digikits and love them. The search for specific items, eg gems, birds usually only brings up very few, even when I know there are lots more in my digikits. I like the ability to control the... (read more)
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Showing 21 - 30 of 451 Reviews
★★★☆☆
“page plus x 6”
Written on: 12/03/2013
This product is ok However the data merge facility is very limited and needs to have more options so that like you (read more)
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★★★★☆
“Techniques”
Written on: 12/03/2013
The sales team is too pushy. I called the other day to register a product and was immediately told I was eligible for more software at a 'Special price'. It took ages of discussion to get the code I had asked for. I am a big boy and I know when I want new software!!! Don't like this. (read more)
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★★★★★
“Great software, great support, dubious sales practices!”
Written on: 12/03/2013 by jbaird1952 (1 review written)
Really impressed with the software and the support has been excellent as well. However, I had to take the decision NEVER to purchase software from them over the phone again. This followed a call where the salesman tried to trick me into buying an upgrade at the full price even though he knew that I was entitled to the upgrade price. After I had decided not to pay the full price he magically pulled out of the hat his Upgrade Price. I say "his" upgrade price because the price charged to my... (read more)
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★★★★☆
“Good software at sensible prices”
Written on: 12/03/2013
I've used a lot of Serif software and have been very happy with most of it. Their prices are really realistic and the products have plenty of excellent features. Page Plus and Photo Plus are both superior to Photoshop in my opinion, being a lot easier and quicker to use but with very similar capabilities. Web Plus is the best website-builder I've come across and extremely easy to use. I can recommend it to everyone! (read more)
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★★★★★
“Value for what you pay, works well, good offers”
Written on: 12/03/2013
I am using Serif Products over 6 years, all Very good, serve my business. (read more)
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★★★★☆
“serif service”
Written on: 12/03/2013
the help service given by Serif is excellent. products also very good. only postal service lets it down. 7 days wait each time i've placed an order (read more)
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★★★★☆
“Product is important but service is everything.”
Written on: 12/03/2013
The Serif products I have purchased are great, they do exactly what they say they will. The service and support team are excellent, demonstrating an understanding of the product and more importantly an understanding of the needs of the consumer. First rate at a price that is affordable. (read more)
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★★★★★
“Long association”
Written on: 12/03/2013
I have used Serif since Shareware days, and always find it excellent and it arrives on time.I use Page plus every month adn in b etween times, Draw Plus several times a week, Photo Plus a good deal in conjunction with publicity photos for the other two. I rarely if ever have to get help. (read more)
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★★★☆☆
“Program Life Span SHORT ”
Written on: 12/03/2013
New Products have a short life span from new to replacement to withdrawl of ANY support. (read more)
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★★★★★
“service title”
Written on: 12/03/2013
Excellent service and very prompt delivery (read more)
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Showing 31 - 40 of 451 Reviews
★★★★☆
“Photoplus x6”
Written on: 12/03/2013
Photoplus X6 is a good alternative to Photoshop it meets my needs without the expense of purchasing Photoshop. Also this version can handle Raw Files which is great. (read more)
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★★★★★
“page plus x6 photoplus x3 ”
Written on: 12/03/2013
I have dealt with serif 2001 all there is good quality and keeps getting better (read more)
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★★★★★
“Page Plus X6”
Written on: 12/03/2013
Have grown up with serif products since 1993 and Page Plus have been superb for me throughout the years, would recommend it to anyone. (read more)
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★★★★☆
“Excellent software, salesmen too pushy”
Written on: 12/03/2013
I am a long-standing user of Pageplus and have also used Drawplus and Photoplus at various times. I consider the software to be excellent and very reasonably priced and will doubtless purchase future updates. I like being kept informed of developments and new products by email, but I found the telephone sales calls to be far too pushy, even aggressive at times so I withdrew my name from the telephone sales list.That is my only criticism of the company or its products. (read more)
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★★★★★
“I have been a customer of Serif for more than ten...”
Written on: 12/03/2013
I have been a customer of Serif for more than ten years. I have purchased Page Plus 2,3,4,5,6. Photo Plus 3,4,5 and Draw Plus 5 from them. I have found all these products to be first class. Their customer service, helpfulness and friendly advisory approach is first class and I have no hesitation in recommending them to anyone (read more)
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★★☆☆☆
“to pushy”
Written on: 12/03/2013
The first part I was offered the Photoshop program which I required then there was a high pitch to buy other programs I was not sure what they were I was desperately trying to end the call as my wife had to goto the doctors . I was asked a question by my friend who was going to drive us to the docs and answered he's and thAt became the basis for being sold £300+ 0f card .the free gift I got was cheap. crapS rang up to return 5 -6 of the CD,s and was told that came to about £100 and better... (read more)
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★★★★☆
“Made me comfortable”
Written on: 12/03/2013
My recent contact with your agent turned out to be a more enjoyable experience than my previous one. On this latter occasion I felt that Dom, on the other end, had time and patience to put up with someone who was clearly not a web site builder. As my previous experience had not been good, I thought that the person on the other end was waiting to go home and I was delaying him. What is more important about my most recent visit was that Dom appeared to be fully aware of problems and what... (read more)
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★★★★☆
“ good fun profetional right to go”
Written on: 12/03/2013
tech stuf ilike working with. easy to use (read more)
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★★★☆☆
★★★★☆
“The updates or Lack of them for photo 5”
Written on: 12/03/2013
I have been a customer since Serif came on the scene (check your data base) I first installed your software when it came in floppy discs. Now you tell me no updates after all these years One way of making me go for photo 6 but I will be Eighty years old to morrow so I will just have to go with my outdated Photo 5 Thank you very much Owen Gentles (read more)
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