Serif Europe Ltd Reviews - www.serif.com

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★★★★☆
3.9 / 5
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Latest Reviews

★★☆☆☆

“Blatant deception”

Written on: 18/09/2014 by 231Spencer (1 review written)

I recently bought Pageplus X7 to replace my previous version. On phoning to register I was offered X8 at a discount together with a refund on my purchase of X7. Great. I noticed that no refund was included in the charge to my card so I emailed to find out when the refund would be made. I was told NO refund had been applied and if I wanted one I needed to return the software. This is NOT what I was told by the 'sales agent'. I have just about all the available Serif software and have used it for… Read Full Review

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★★★☆☆

“customer service quite poor!”

Written on: 09/07/2013 by dinger123 (8 reviews written)

My 1st issue was pushy salesman trying to sell me webplus x 6, which I was intrested in until they lied to me regarding half price sale just come in for it, when ive had pop ups on my computer for the last 2 months offering half price. And when I said I would leave it until after my hols in four weeks and he said its only on offer for 2 weeks HAHA "WHAT LIES" anyway I found it much cheaper with another site but same software. My second issue is customer service is rubbish when ive had problems… Read Full Review

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★★★☆☆

“Some Really Pushy Sales Persons”

Written on: 08/07/2013

I purchased PagePlus X6 but before I had a chance to work with it due to getting out writings, health issues, etc. I received a call suggesting PagePlus X7 at a great deal. I'd bought a lot at one shopping--the whole set, paid over $700.00.d I had PhotoShop CS 4, an upgrade from CS 2 and hadn't had time to learn it for same reasons. I think I'm gonna send back the PagePlus X7, ask for a refund and buy no more for now. I told them I wished I'd never bought any till I learned PhotoShop. Hope I… Read Full Review

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★☆☆☆☆

“PhotoPlus X5 - support No longer provided”

Written on: 05/06/2013

I have been a Serif customer for many, many years & until recently was quite happy with your products catering for my requirements at a reasonable price. However , over the last couple of years I have become more & more disillusioned by the claims of it's software and it's actual performance. MoviePlus6 was purported to be able to produce screensavers with music and to support animated GIF files which in practice is not true. Some of the sale claims of PhotoPlus5 never materialised. I… Read Full Review

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★★★☆☆

“Mixed Review”

Written on: 05/05/2013

I consider myself computer savvy but a complete novice when it comes to actually creating websites. Surfing the web for some freeware to try, I happened across WebPlus 5X Starter Edition. Fininding it quite easy to use but only being able to build 5 pages at a time, I purchased WebPLus 6X along with PaegPlus X6 and PhotPlus 6X. I found WebPlus 6X really easy to use and very soon had a website up and running. Since then, the website has needed tweaking and up dating which I have found really… Read Full Review

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★★★★☆

“Happy with reservation”

Written on: 17/04/2013 by 7274ian (1 review written)

On the whole I am getting to know the prog but to date I have not been able to find a way of correcting converging vertical. A problem that often crops up after a travelling holiday in a city. Is there something I am missing?… Read Full Review

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★★★★★

“Excellent pogrammes at affordable prices”

Written on: 11/04/2013

The staff are most helpful and I have used their products for about 20 years and have found them all excellent… Read Full Review

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★☆☆☆☆

“Unwanted bundle”

Written on: 08/04/2013

This is the second time I have trued to return items, and been refused a refund. You owe me £500-00 and I want the money in cash, not a credit note. You promise a full refund, where is it… Read Full Review

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★★★★★

“Staff online excellent”

Written on: 04/04/2013 by thepoohs (1 review written)

Staff always keep me up to date with the latest upgrades or anything I might be internested in. They are always very polite, friendly and respectful on the phone so it does encourage you to try something. H R does a good job of employing the best staff. If there is a problem there is no problem returning it… Read Full Review

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★★★★☆

“Serif - great value software that (almost always) works!”

Written on: 04/04/2013 by JeffJN (1 review written)

Serif make a great range of software, and while some of their titles might not be state of the art, they are always great value and have very rarely let me down. I've used PagePlus to layout and publish a complex 474 page book with hundreds of illustrations, and produced half a dozen websites with WebPlus. I've found a few minor bugs in MoviePlus, but all Video Editing software seems to suffer from this problem. I have some minor criticisms. Almost all the phone calls they make to you are… Read Full Review

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★★★☆☆

“Tedious Telephone Calls”

Written on: 03/04/2013

The products are generally very good and functional, although perhaps not quite as slick as some other equivalent ones. The prices, once the different offers are applied, are always reasonable. Dealing with Serif, however, would be greatly improved if only it were possible to install and use the product without the need to telephone for a "registration key". Other suppliers ably manage to provide on-line registration facilities, but the calls to Serif are instead all about trying to sell… Read Full Review

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★★★☆☆

“Wait for Email deals”

Written on: 26/03/2013

Hello all I rang up to solve a problem which was sorted out very easily. BUT after upgrading to the new X6 & paying a total of £59 thats with V.A.T only the next day i saw a deal sent by Email nearly £20 cheaper !!!!! Sorry but if you spend year after year upgrading software you would think talking to people over the phone you would be giving a great deal BUT sadly not in this case. I was upset with the staff on the phone really if they could see a much better offer & could see i've stuck… Read Full Review

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★★★★★

“Serif are best for Desktop Publishing and also Video...”

Written on: 26/03/2013

I have used PagePlus desktop publishing since PP3. I then moved on to PP8. Now, with Windows 7, I've upgraded to PP X6. PP does absolutely everything I want. It is intuitive, comprehensive and very good value for money. I have for some time also wanted to do video editing and I grappled with Sony Vegas Pro and then Sony Movie Studio Platinum. They both repeatedly crashed after only a few minutes of editing. After comprehensive efforts to find a solution (including abortive e-mails and a… Read Full Review

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★★☆☆☆

“Minor PhotoPlus 'improvements' too expensive. Pushy...”

Written on: 25/03/2013

Every few months yet another 'version' of PhotoPlus comes out, so say heavily discounted, ie overpriced in the first instance, and then Serif go on to withdraw the support one has already paid for. The heavy sales pressures are just indicative that this Company has to employ them to get their wares away. Well, I am not playing anymore thank you very much… Read Full Review

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★☆☆☆☆

“Poor support and Poor Service Recovery”

Written on: 25/03/2013 by MAJB (1 review written)

Having been a customer of Serif for nearly 20 years I complained that support was only offered for the current software and briefly for the version before that. I said I would be returning one product and not buying from them again. The response I got contained no apology, no comments about being sorry to lose my business, just 'go on the blog'. The products don't actually do a lot more than they did in the early days and have become progressively more complicated to use - similarly the… Read Full Review

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★☆☆☆☆

“Pushy Salesman”

Written on: 24/03/2013

I have bought a number of items from Serif. They offer a lot of stuff, much of which is rubbish, old versions of recently upgraded software, software that slows down your computer drastically, etc. There is the occasional gem and that can make it worthwhile. What isn't worthwhile is the continual harrassment by telephone from Serif salesman. They also offer deals (like "take the bundle and send back what you don't need and we'll give you a refund on those items") and then refuse to give you the… Read Full Review

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★★★★★

“The complete package Serif”

Written on: 19/03/2013 by PeterHamley (1 review written)

Polite and understanding staff. Customer kept up to date with new products. A terrific company I have only used Serif over the last 8+ years for all my programe needs… Read Full Review

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★★★★★

“Fun Software”

Written on: 19/03/2013 by VincentVincenzo (1 review written)

I now have the set, Page PLus, Draw Plus, Photo and Movie. Clear manuals and tutorials on the web. Any project I start, Iknow I have all the tools I need. Unlike some companies I`ve tried where the s/w crashes, bugs are still in the system; with Serif the S/W is stable, and the only time I`ve need to ring up Serif was to get a reg number so I could load the s/w to my Laptop. The ability to load the s/w to Laptop and main PC under one license is FANTASTIC.. Why can`t others do this? Within a few… Read Full Review

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★★★☆☆

“Draw Plus 5 and Photo Plus 5, I have enjoyed using....”

Written on: 15/03/2013

Draw Plus 5 and Photo Plus 5, I have enjoyed using. They are pretty straight forward to use and the results can be pleasing. They are, of course, not perfect and there some irritating little foibles, but there again that could also be due to me not getting the hang of something. What I think is not my fault is the ability to touch up in detail a photograph with sections missing. The sampling tool is just not sensitive enough. However, what has really upset me about Serif is the telephone sales… Read Full Review

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★★★★★

“Products in General”

Written on: 15/03/2013 by rgarnett (1 review written)

Excellent service and products with a very reasonable price tag. Good offers. My main concern is that I am constantly being targeted, mainly by email almost everyday. Can't Serif pick up the items that I have no interest in at all. It is a shame that you can't necessarily just get an "upgrade price" - I can't afford to buy every version that comes out just because it has a few "extras" in the new version. I need to judge will I use the extra add-ons that will make me buy a new version. It… Read Full Review

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