Poor support & Poor Service Recovery

Having been a customer of Serif for nearly 20 years I complained that support was only offered for the current software and briefly for the version before that. I said I would be returning one product and not buying from them again. The response I got contained no apology, no comments about being sorry to lose my business, just 'go on the blog'. The products don't actually do a lot more than they did in the early days and have become progressively more complicated to use - similarly the guides are now really difficult to understand. I was able to find the answer I wanted for MoviePlus X5 by looking in my Movieplus 5 handbook, but in the MoviePlus X5 manual I simly couldn't find it. The guides also exclude certian information which means that you can't carry out the tasks you want to. In think this was a good company which produced some good products, but now they've just got too big for their own boots. Very disappointing.