Is this theft?

I would quite simply like to say this, look down the page at each 1 star review or higher where the patrons seem to be most generous; and you will see they all exclaim that they were charged abhorrent amounts and were not informed nor requested.

After my father completed his sale and I offered to pay for the system I enquired as to the amount, it was conflicting to the original order and I asked why. He proceeded to get an invoice from this establishment, which was not a standard part of the itinerary for some reason, and herein lay the problem, a “Carefree Warranty” added on and I can corroborate other claims of not being informed as we have fitted a call recorder for my father so as to follow up claims of non-compliance to the TPS for tele-marketers. Mentioning a warranty with some free upgrades does not entitle you to add £98 without confirming a price, this is sharp practice and against the law as per The Consumer Rights Directive 2014.

This is disgusting and I have contacted a number of these reviewers to enquire if they would substantiate their claims of erroneous practice in a court or at the very least to trading standards along with myself, I will follow up with a case number and luckily for us all there are case precedents so no amount of evasiveness will get around this.

Feel free to get in touch for case details and please confirm all implicated costs before terminating the telecon.