Written on: 15/12/2012 by mstrong (1 review written)
I recently ordered a Phoenix i7 Ninja from Palicomp, customised in a number of ways from the base model offered. I was extremely happy with the original specifications and with the customisations that were available. The process was straightforward and the pricing clearly visible at all times.
The Q-Jump option put my order near the top of Palicomp's build queue, and I was phoned the very next day by one of their representatives to go through the options I had ordered to ensure all was as I wanted - specifically a couple of items were no longer available and Palicomp wanted to ensure that I agreed with any replacements or upgrades that they suggested - and even offered some additional special offers as a result (some discounting and some extra bundled software in this case, nothing huge but welcome none the less)
I revceived the machine 2 business days later, well packed, all items included, and all up and running within minutes of unpacking.
Palicomp followed up the order by communicatign with me to confirm that there had been no issues with the order or delivery, and to ask whether I had any suggestions as to how their service might be improved.
I have been very impressed with both the system I purchased, and with Palicomp themselves. Woulkd I recommend them to a friend? On this experience I certainly would.
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Written by cliveg