How are they still in business???

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PC World www.pcworld.co.uk
★★★☆☆
3.0
54.0% of users recommend this
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Dillonyz496's review of PC World www.pcworld.co.uk

“How are they still in business??? ”

★☆☆☆☆

written by Dillonyz496 on 13/06/2014

I have recently visited the worcester store in search of my new tablet, I was very disapointed with the level of service as there seemed to be more staff than customers but still i waited around 10 minutes before i realised i was never going to get approached by the sales team. Rather reluctantly i headed over to the till to ask about one tablet in particular, the chap at the till didn't seem very happy that i was even asking him about it. They didn't have any of the tablet i was enquiring about left in stock so he advised me to go home and order the tablet on line and that it was available for next day delivery. I thought it was quite rude as he didn't seem to care or try to offer any alternative what so ever. I then orderd my tablet on line which was fine, only to receive an email 5 minutes later that i couldn't have next day delivery as they didn't have any in stock. Panicicked that i may not be able to have the tablet i had my heart set on i rang customer services and they re-assured they will definatley be recieving more stock and that one will get sent out to me straight away. Both relieved and excited and i started choosing cases for my new tablet i decided on one and it's being deleiverd tomorrow. Only then to my amazement i received an e-mail today explaining that they are not recieving any more stock. They then asked if i would like to swap it for a simular produt with the same price band. I said you have got to be joking the service is absolutly appauling from start to finish. I requested a full refund and asked them wether they were going to re-inburse me for the case i wasted time and money for only for them to tell me there was nothing they could do. What an absolute joke. I will never step inside another PC world as long as i live and neither should you.

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