Good, but not great

PC Specialist www.pcspecialist.co.uk
★★★★★
4.7
98.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

will.henderson.14's review of PC Specialist www.pcspecialist.co.uk

“Good, but not great”

★★☆☆☆

written by will.henderson.14 on 11/10/2014

I did write a much more detailed review, but the review website deleted it when I clicked "save". Second time round it crashed when I tried to sign in, which largely sums up my experience with PC Specialist, i.e. needs to be a lot better.

I would say that they are entirely mediocre, the level of communication received was never great, though I never felt deliberately lied to/ignored.

My biggest issues were the lack of pricing information on the website (you select your components, and get an overall price, rather than knowing that the chassis is x, graphics card y, hard drive z etc.). I've also found that some of the components (notably the hard drive) aren't quite sufficient, so experiencing a fair bit of "buyers remorse", which I feel could easily have been avoided with a small amount of input from the site (e.g. a flag/message that a particular component is worth upgrading)

Although I would possibly recommend them to a friend, it would be with the caveat that you need to spend at least a week researching what components you want, balancing it against budget, and expect to wait around three weeks from order to delivery.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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