Overclockers UK (Pre February 2012) Reviews - www.overclockers.co.uk

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★★★☆☆
2.9 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Pre February 2012)

Overclockers UK www.overclockers.co.uk (Pre February 2012)

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Latest Reviews

★★★★★

“Excellent service!”

Written on: 13/07/2014 by Alfredof409 (1 review written)

Great customer service from OCUK as always, I had a broken MSI 280X and OCUK collected it from me, sent it back to MSI on my behalf and returned a replacement again all free of charge. Highly recommended and special thanks to the advisor for sorting it all out :)… Read Full Review

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★★★★★

“Overclockers UK - overclocking support!”

Written on: 03/10/2013 by n1ghtwish (1 review written)

Overclockers UK always go above and beyond with support, I buy with confidence from Overclockers UK as I know that the after sales support is second to none. I have been buying from Overclockers UK for many years and will continue to do so for many years to come. All of my orders come on time and well packaged. The free Haribo is always welcome as well! :) The person we dealt with in particular has been helpful with a recent support case I had open, and as usual gave excellent support… Read Full Review

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★★★★☆

“OcUK Radeon HD 6850 (MSI Cyclone)”

Written on: 30/01/2012 by PaleShaza (1 review written)

I've bought a number of things from OverClockers UK, in fact, almost everything computer related I buy from them, including my computer itself (Titan Goliath). The card arrived one day late and I was refunded the P&P costs for that which satisfied me. The card it seems was faulty, they RMA'd it for me and it was returned unfaulty. I'm still awaiting further results as to the truth of these matters since everything points to a faulty card, OcUK says it is not. However, I've had pretty good… Read Full Review

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★★★★★

“OcUK - One of the UKs #1 PC component/specialist suppliers”

Written on: 30/01/2012

OcUK are truly awesome, their Customer Service and Website is really 2nd to none. They are always available via phone or forum and can almost always answer your questions. Their shop have one of the widest ranges in the UK and they actually do deliver when they say they will. I've used OcUK loads of times over the years and ultimately the only reason that I've not done has been because a normal retail item could be sourced elsewhere cheaper. However, the supplied products are always in… Read Full Review

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★★★★★

“7970 sapphire ocuk”

Written on: 27/01/2012

Ordered this card via buy now pay later and got approved instantly, the goods were despatched the next day once signed documents were recieved and i recieved the card within 1 working day of this happening. The customer service via there website is second to none imho, and theres lots of usefull information and helpfull people on there all day every day! After 10 days the price dropped and they refunded me the difference what a service! I would highly reccomend them and use them again in the… Read Full Review

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★☆☆☆☆

“ZERO Star”

Written on: 24/01/2012

Pathetic, incorrect info on website, customer service are too busy blowing smoke up each others asses to help out. Never again!!!… Read Full Review

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★★★★★

“Easy website - good delivery”

Written on: 22/01/2012 by mastic (1 review written)

I love the OCUK website. It is just simple and straight-forward. It allows me to quickly price up options and browse… Read Full Review

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★★★★★

“Outstanding customer services”

Written on: 18/01/2012

Recently purchased an Hazro IPS TFT, Asus P8Z68-V GEN3 motherboard, Antec H20 920 cooler and HyperX Genesis memory from Overclockers Uk. My experience with the Overclockers Uk customer services has been excellent. The initial TFT sent had backlight bleeding out the box and I filed a webnote requesting an RMA. They requested some pictures to confirm, this was expected and allows them to assess the actual fault, so not a concern for me at the time. Once pictures were uploaded to confirm the… Read Full Review

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★★★★★

“OcUK are amazing!”

Written on: 17/01/2012 by ringiho (1 review written)

I ordered CPU, RAM and a case from OcUK on Friday for Saturday delivery. The courier company didn't deliver the package on the correct day but OcUK refunded the delivery and arranged for it to be delivered to a new address. Great service as always and would use again and again!… Read Full Review

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★☆☆☆☆

“OK, until things go wrong”

Written on: 12/01/2012

Bought two mother boards plus supporting components. Both worked but one would only boot with only two memory slots populated (only boot with 4GB instead of the 8GB). Phoned with the problem and asked to return the suspect faulty board and get a refund, and buy another, as they were now out of stock of these boards. They said yes, and raised the RMA for the suspect board. Immediately bought another board costing £30 more, £120 in total. When they received the suspect board, they tested it and… Read Full Review

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★☆☆☆☆

“AWFUL customer service, box arrived opened, damaged item!”

Written on: 09/01/2012

Motherboard arrived in an opened box(?) with damaged pins, meaning I cannot return it apparently !! I HAVE NEVER EVEN USED THE BOARD! Obviously they are cherry picking good boards for the "pre overclocked" systems they sell, and in doing so, damaged my board and WILL NOT REFUND. I was put on hold on a premium rate telephone number for 15 minutes before they put the phone down on me. I don't know a lot about computers and was looking forward to this, and I have essentially been ripped off and… Read Full Review

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★☆☆☆☆

“Customer services are shocking”

Written on: 05/01/2012

I purchased the following card: http://www.overclockers.co.uk/showproduct.php?prodid=GX-123-MS&groupid=701&catid=56&subcat=1752 before Christmas, when it turned up it was not the correct card and no dirt3 was in the box.. I contacted Overclockers via webnote only to be told that correct card was sent to me (they sent a bog standard one). i phoned them up and they said they would RMA the card but i'd have to do the leg work by taking the card to the post office and sending it back. i sent it… Read Full Review

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Virtualmark2's Comment

Written on: 07/01/2012

I hope you get your money back from them. They just don't care, and blame all problems on their customers.

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★☆☆☆☆

“Very disappointed with service”

Written on: 30/12/2011

Bought Dell Ultrasharp U2311H 23” which is a premium priced monitor with extra warranty however it came faulty with a vertical line across the screen. I was trying to RMA the screen with OcUK however they refused any help and told me to contact Dell directly as they said that any RMA would be with Dell. Obviously I was very unhappy and stressed about the whole situation and at the end ended up with a refurbished screen from Dell as they told me that the screen was manufactured 6 months… Read Full Review

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★☆☆☆☆

“terrible services, rip off prices”

Written on: 29/12/2011

the worst e-shop i have dealt with. rude advisers, and charge you a premium calling its phone line. make you wait for a LONG time (30 minutes), phone bill i got, i was fuming. prices are bad compared to other e-shops. refused a refund at first, making excuses, very dodgy dealer. i insisted, and warned them that i will sue them (under distance selling regulations act), then they refunded. never deal with them, there are much much better e-shops out there… Read Full Review

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★☆☆☆☆

“AVOID OVERCLOCKERS.CO.UK AT ALL COSTS - TERRIBLE SERVICE”

Written on: 19/12/2011

Absolutely disgusting service from Overclockers.co.uk Earlier in the month I placed an order on Overclockers for a Hauppage HD PVR. 2 days later the parcel arrives. The outer cardboard packaging was damaged and this is the box the item is in not the shipping box. As this was a christmas present for my Son I called Overclockers on the first number only to be told that I had to email in my query by way of Webnote. Nobody ever responded to the webnote so I called again the premium rate number and… Read Full Review

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Guest's Comment

Written on: 09/01/2012

I had a motherboard arrive exactly the same way, this is the first and last time I'll ever use this company.

(Not to mention DPD, the courier they use, apparently called at my house to deliver and nobody was in - which I don't understand as I've been off work for two weeks - plus, DPD did not leave a card).

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★★★★★

“Great company, great service”

Written on: 17/12/2011 by foxtrot26 (1 review written)

recently built a new system ordering from few different retailers OCUK being one of them, had excellent advice available via their online forum which is well populated by enthusiasts, customers and staff alike and is probably the busiest and most technically proficient source of information for custom built and overclocked computers in the UK. I have been a customer of OCUK since circa 2002 and using their technical forums since november 2004 and yes like all companies i've had hardware DOA… Read Full Review

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Guest's Response to foxtrot26's Review

Written on: 09/01/2012

Hi Foxtrot!
I see you post regularly on Overclockers forum, as can be seen here:

http://forums.overclockers.co.uk/showthread.php?p=18907751

Interesting that forum users leave good reviews for the companies who give them discounts, isn't?

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Foxtrot26's Response to foxtrot26's Review

Written on: 10/01/2012

i make no secret of my use of the overclockers forums, and i'm sure if you took the time to read my review properly you would notice that i mention that as one of the major factors behind me using the company, is their online forum I dont get what your trying to imply with the get given discounts line? I receive free shipping from overclockers, but then again so does the majority of the active forum users of which there are approx 13 thousand of us. There has been occasions when i have paid a higher price for a product from ocuk just because i know i can rely on their aftersales services and support which is second to none

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★★☆☆☆

“Need to get their acts together”

Written on: 17/12/2011 by kastibong (1 review written)

Ordered a XFX 850w PSU on a weekend and paid for NEXT DAY DELOIVERY, expecting it to be sent out on the following day, Monday for delivery on Tuesday. Tuesday came and no sign of item yet, not even an email saying what is happening. Checked OCUK website and it says "still in the warehouse queue" . Called OCUK and asked what happened, and apparently it went out of stock even when it showed in stock when I ordered. So I asked for a refund, but then the person on the phone put me on hold, then… Read Full Review

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★★☆☆☆

“Customer service is a shambles. Unresponsive & unhelpfull”

Written on: 13/12/2011

I am keeping my identity hidden and some of the specifications (such as name of system etc) will be changed as I am currently still dealing with them and don't want any come-backs if they see this review. Overclockers.co.uk is like playing a game of minesweeper; its hit and miss. There is no doubt that in my experience there prices are good but their customer service is an absolute disgrace. I wanted to change a specification on a custom built system that I ordered, before it was built and… Read Full Review

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★☆☆☆☆

“What's going on”

Written on: 28/11/2011 by BillyBo (1 review written)

Yeah have to agree, used 'em for years suddenly theve gone all funny. Good idea about amazon never thought to buy hardware from them. Looked at some of past positive post and they do seem to have been written by someone in the company. Things change I suppose and there are plenty of other companies out there. You would have thought with things being so tough they would be trying harder. It is rude to charge for phone calls and then leave you on the line for so long… Read Full Review

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★☆☆☆☆

“Would not use again”

Written on: 28/11/2011

My opinion The returns department is terrible and makes the whole company not worth using, while I realise testing returned hardware is a lw paid and menial job it does not give them the right to be rude to the customer. Some previous reviews have said a similar thing and very generously given them 2 stars stating that the rest of the company is good, well your only as good as your weakest link I would give them zero if I could. It is also odd every time they get a bad review a thinly disguised… Read Full Review

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