Very poor customer service. Go to Amazon instead.

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lordbeau's review of Novatech Direct Ltd www.novatech.co.uk

★★☆☆☆

“Very poor customer service. Go to Amazon instead.”

Written on: 30/08/2013 by lordbeau (3 reviews written)

Novatech have a showroom where you can see stuff in glass cabinets and their prices are often reasonably competitive. That is all they have going for them. I was hung out to dry twice in one year by them. Their returns policy is as bad as PC World – take something back because it doesn’t work and they will test it themselves and then tell you it does work and insist you keep it.

I would go to Amazon whose return policy is the best around. The only reason I have given them two stars instead of one is that on one occasion the managed did ring up and offer a compromise which was fair enough but just weeks later his team had let him down again. It’s fine buying computer stuff at low prices until you have a problem. When you have is when things start going downhill with these guys.

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