Written on: 29/07/2012 by werries (1 review written)
The following is a true story. The names have not been changed to protect the guilty. I can remember it well,it all started on a bright sunny day, May 25th 2012, my old computer some 12 years old finally went where all good computers go. In the bin.
In my wisdom, which eventually was proved to be lower than a two year olds, I ordered a gaming PC from Sanjay Amarnami at Mesh Computers London. Sanjay as all good salesmen do,lulls one into a sense of confidence and relaxation, then very quickly, probably before I put the phone down had stolen the money from my account. I use the word stolen with great care, read on and you will find the out why.
The PC was delivered on the wrong day but then again we can all live with spending the day at home when we should have been out earning some money for the nice people at Mesh. Eventually with great excitement I carefully removed the packaging to reveal a bright sparkling new PC. You can imagine the excitement, connecting the cables and then switching on for the first time. The screen bursts into life, the excitment reaches a cresendo and then the screen freezes, this is a new feature I thought.
Nothing about this feature on the web site. No worries, the nice man in tech dept Jalal will phone me to attempt another repair. I keep reminding Mesh I am wating for the call. Remember me! I am just the customer who had his money so professionly removed from his account. Jalal coudn,t understand what the problem could be. The PC was returned to Mesh and this time they messed up the uplift. Getting the drift of the story?
Once again the PC was redelivered again on the wrong day and once again the PC was unusable due to other faults. Again Jalal could not repair over the phone so PC was again returned to Mesh.This time I asked they keep this big black shiny piece of plastic because thats all it was. It certainly wasnt a computer.
Am I starting to repeat myself or did this really happen?
Believe me this is a horror story not a fairy tale.
Anyway, I will save you the scary bits. Karim Abdulla from Mesh phoned me couple of weeks later to give me the news that nothing is wrong with the PC, and you guessed right I was not getting a refund. Yes he was the proverbial hatchet man.
Now remember the PC had been returned twice, Jalal could not repair on any of the occasions, Mesh have a copy of approx 50 E-mails and telephone calls,screen shots of the problems encountered and logs of the faults as and when they happened with about 20 requests for a full refund and Karim who must be in cloud cuckoo land decides on no refund. As I held the phone to my ear I could feel a definate prodding coming from the earpiece. You guessed correctly it wasnt Karim on the phone it must have been Pinnochio at the other end of the line.
Every story should have a happy ending and ours is no exception. I did contact my credit card company and they agreed with the evidence, I was entitled to a refund.
Within one week I received that refund.
Now children we must have a moral to the story.
DONT HAVE ANY DEALINGS WITH MESH COMPUTERS!
THEY HAVE NO IDEA OF CUSTOMER RELATIONS!
And sleep safe in your bed.
As rated by real users