Not a good experience

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  • Customer Service

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Chace201's review of Laptops Direct www.laptopsdirect.co.uk

★★☆☆☆

“Not a good experience”

Written on: 17/05/2017 by Chace201 (1 review written)

This company offered the best price I could find for what I wanted.
A whole week later my order was still "being processed".
Phone calls to them cost 13p a minute. Emails receive an autoresponse which says they will be responded to within 4 hours during their workday. Not so. Only one of mine was answered within 4 hours, the remainder were the following day.
The only good thing I can say is that I received a refund reasonably quickly when I cancelled the order.

  • Goods purchased & cost

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