Have found them ok before - now very unhappy

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paulc815's review of Laptops Direct www.laptopsdirect.co.uk

★★☆☆☆

“Have found them ok before - now very unhappy”

Written on: 26/03/2017 by paulc815 (1 review written)

Ordered laptop recently via website and paid online. Available for similar price at national chains but thought I'd use LD as not too far from my home and can collect from store. So far so good. Collection same day promised on purchase website but waited in vain all day for email saying the item I'd paid for was ready. Messaged them and all I got was standard email saying they'd let me know when available. Asked why not available same day as promised but no reply to that question. Finally after reminders got a message saying they still didn't know when it could be collected and they didn't seem to be aware of what the order website had promised. Complete shower - should I cancel or not? Fear hassle with refund if so - will give them a couple more days.

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