Don't buy from them!

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Dylbach's review of Laptops Direct www.laptopsdirect.co.uk

“Don't buy from them!”

★☆☆☆☆

written by Dylbach on 16/01/2015

DON'T Ever buy from Laptopsdirect!
I ordered and paid for a new laptop but they sent me a refurbished one. They initially lied to me and said that it was a new one, but after I caught them out they finally admitted that it was refurbished. They would not offer any discount for sending me a refurbished laptop, and refused to accept it back, this was despite the fact that I had paid for a brand new laptop!
I sent email after email complaining but their customer service is also appalling.
I'm am going to take further action and report them to policePlease be aware.

  • Lenovo laptop

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Finnroryandsolly's Response to Dylbach's Review

Written on: 28/01/2015

I am also upset with this company's 'LAPTOPS DIRECT' attitude to a customer who bought a present for his child with Goodwill for a Christmas present;
He says. "The ‘fourteen days’ that I am being told is a ‘cooling off period’ by Laptops direct, should, to be fair and reasonable, commence on the day the gift/package was opened by my son. Which was Christmas day and only then, was he able to determine that the laptop wasn’t suitable for school homework and playing games.
In Laptops Direct’s template-reply to my request they have used for the repeated ‘automatic’ replies to me- they assert that the laptop was for a business. I am self-employed and not a business. The order was sent to a home address, not a business address. It was for my 12 year old son.
“...We do not take back unwanted items from a business.”
My son is NOT trying to run a business; the laptop was NOT bought for business use, but to use for his schoolwork and to enjoy playing games. He has asked and begged for a laptop for the past 3 years- so in November I finally saved up and- to make sure it would get to him in time for Christmas- I decided to buy him the laptop using my own account and posted it to him early enough so it would arrive by Christmas.
(I also purchased a 12-month warranty- which LAPTOPS DIRECT also tell me I cannot get a refund for even if I returned the laptop)
I believe that the 14 days should reasonably commence on the day the package was opened by my son, who only then was able to determine that it wasn't suitable for school homework and playing games.
I also was then told to write a letter, so I did and sent it special delivery. No response. The company's Good-will, and willingness to help would have encouraged me to use their store more, to use their services and purchase other products and recommend them to friends, But now I find myself angry and I feel I have been ‘deprived’ of my customers rights. Yes I have been explained their 'rules' but I feel I must broadcast and air this issue to warn their potential customers to not make the same ‘misjudgment’ I did -when buying -too far in advance- what they intend to be a Christmas and Birthday present, opened on that particular date.
Perhaps their company’s online platform agreements might also warn customers about this possibility- regarding Christmas gifts that are bought early and posted in advance –so being deprived of their fourteen day cooling off period?
I told them I would appreciate some positive and favorable action on this issue please but have not received any positive action and no reply to my letter.
I'm not at all happy with Laptop Direct’s automated style of response.
Not only has this company been unable to show any goodwill to a customer but they also seem unable to show any courtesy by responding to a written letter.
I was told to complain by letter, which is what I have done- and I am just still getting their same repeated, copied and pasted automatic reply, a reply which is still trying to assert that I made a business purchase for my sons Christmas Present, when in fact I have informed them differently.
I am now seeking advice and will be advising many friends to not buy goods from this company."

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