pay for new, get refurbished item

Click here if this is your business
★★★☆☆
3.1 / 5
60% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

dondyndyron's review of Laptops Direct www.laptopsdirect.co.uk

★☆☆☆☆

“pay for new, get refurbished item”

Written on: 22/02/2013 by dondyndyron (1 review written)

Just having a horrible experience dealing with laptopsdirec.co.uk. Paid for a new laptop but received something looking like refurbished. The case of the laptop has dents, scratches (or something looking like scratches) and something sticky, like a glue on the sides of the laptop. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it. No CD-Roms, no chance to recover in case of Operating System failure. All wrapping plastic bugs, clearly has been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish and never come back and only warning that you'll need to pay 10% of item cost for Opening the box. Hopefully they never get to automotive industry as they require their clients to pay 10% of a car for opening its doors.

Luckily I have done some pictures and have all order details perhaps will need to go to the court.

People, avoid laptopsdirect.co.uk

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review