Terrible Company

★★★★☆
3.9
69.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

J.Hayes's review of Laptop Bits www.laptopbits.co.uk

“Terrible Company”

★☆☆☆☆

written by J.Hayes on 29/03/2017

*DO NOT BUY FROM THIS COMPANY*
I ordered a ~£100 laptop palm rest from Laptop Bits that was on a 2-3 day back order and standard delivery. I waited 31 days before contacting them to cancel my order. The company did not reply to my cancellation, and did not reply until i sent several further emails and even a support ticket through their website, only replying after i threatened legal action. (27 days after the initial cancellation) They confirmed that the order had been cancelled. I have now waited 58 days and still have not received a refund. They initially told me that it was an error by their account team, however i have still not received my money back. They have had my ~£100 for 132 days. I am now talking to Trading Standards and will be starting legal proceedings against this company. *DO NOT BUY FROM THIS COMPANY*

  • £98

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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