HP Official Store Reviews - www.shopping.hp.com

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Latest Reviews

★☆☆☆☆

“Very poor online ordering process”

Written on: 05/12/2016 by Josh278 (1 review written)

In today's competitive market, most online order sites offers proactive tracking and order status. HP however prefers "Old School"... place an order via HP.com and you never hear back with the status or if / when the order will ship… Read Full Review

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★☆☆☆☆

“Don't Shop Here”

Written on: 03/12/2016 by NolaKearney157 (1 review written)

I ordered a computer from the on Black Friday that I think they knew they couldn't deliver. They strung me along until after Black Friday and Cyber Monday were past. Only when I called to ask why my product hadn't shipped did they acknowledge that they didn't have and and the CANCELLED my confirmed order. Don't shop here. They don't honor their deals… Read Full Review

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★☆☆☆☆

“Defective computers and customer services”

Written on: 27/11/2016

Purchased a HP 250 G5 Notebook only to find it defective. Customer support unable to resolve problem and after great difficulty a DOA form was raised to enable return. Replacement arrived only to be found with a very similar problem. Again through all the hoops with customer support. Offered another replacement which was declined and a refund requested. No letter of apology from customer services. Refund was not forthcoming so correspondence with CEO team, search engine will provide address… Read Full Review

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★☆☆☆☆

“I have bought 3 Hp Laser Jet 500 Pro 1 returned and...”

Written on: 07/06/2016 by Tlesq (1 review written)

Only one is in good working condition 2 have been nothing but trouble I have been on the phone with their tech service for 45 minutes and all they say is can you plug it in and unplug it NEVER AGAIN… Read Full Review

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★★★★☆

“Ordering ink supplies”

Written on: 29/04/2016 by MacMillanet312 (1 review written)

I was skeptical at first going to the site even look at the price is not only with a competitive they took my coupons gave me 50% off the second one and delivered it the next day free yes FedEx shipping I ordered at 8 p.m. tonight and I got it at 12 noon the next day amazing… Read Full Review

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★☆☆☆☆

“Unbelievably Horrible Website”

Written on: 09/04/2016 by 140Holman (1 review written)

HP's online store is the biggest joke of a website I have ever had the displeasure of visiting. Seriously. The site continually loops you back to the home page. Lags tremendously when attempting to change pages or edit a configuration of a PC. After spending a good part of my day (thanks to the horrific speed of the site) configuring PC's to compare and decide which to purchase, I returned with card in hand to check out and my cart is empty? Attempting to rebuild the computer I had previously… Read Full Review

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★☆☆☆☆

“Rubbish At Best”

Written on: 04/02/2016 by CloxsAway (1 review written)

Ordered aHP AIO PC,arrived DOA,so finally after3 messed up collections from couriers,I managed to get it returned for a full refund,which took 3 weeks,was promised a goodwill gesture, meantime I ordered another HP AIO, very expensive model low and behold the HDD failed within 7 days,another nightmare,I'm still waiting on Goodwill gesture from HP,I'd never buy another HP PC ever! dishonest company,please avoid like the Plague… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 04/02/2016 by ClintonTaylor (1 review written)

I will never by another HP product again! I purchased a printer less than 5 months ago and it will not turn on. I called HP to only find out that there customer service is based out of the US Phillipians to be exact. I was on the phone for over an hour speaking with someone that did not speak English clearly who did not explain the proper way to ship my product so I had to make several trips to Fecdex and it's taking them weeks to send me a refurbished printer. Poor customer service… Read Full Review

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★☆☆☆☆

“Can't Deliver”

Written on: 12/12/2015 by Patricia35 (1 review written)

My first indication should have been how clunk the website is and how much extra script is running on the site. Shopping was not smooth. But I still purchased a stock laptop from the HP web store on the Thanksgiving weekend. I just found out it won't be delivered until after Christmas. Who buys something around Thanksgiving and wants it after Christmas? The stock laptop has to be "customized" even through I didn't order a customization. I tried to chat with customer service on their website… Read Full Review

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★☆☆☆☆

“Ho hope for this company with such awful service”

Written on: 24/11/2015 by ItsDoe (1 review written)

I tried to order a £1000 ultrabook from the UK online store (Spectre X360). It failed twice and was successful the third time but I received no confirmation. After CS didn't seem to know what was happening I checked with the bank who confirmed that the Credit Card payment had gone through. I recontacted CS who did not return my call after investigating. So I rang them again. This assistant was helpful apologised and said I would receive a refund in a few days. He offered me a discount to… Read Full Review

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★☆☆☆☆

“HP Canada Missing Battery for HP Envy Notebook - 17-n078ca”

Written on: 30/07/2015 by dmuzia (1 review written)

Recieved a notebook from HP Canada's online store, it came without a battery. Phoned customer service, and was told that sometimes this happens!!! They told me I would have to send whole notebook back, then they would send me a new notebook which may or may not have a battery in it. They do not stock just the battery. They refused to have the warehouse just open up another box and courier the battery to me. I could not imagine Dell, Apple, or Lenovo having such poor manufacturing safeguards!… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 10/06/2015 by 195Gill (1 review written)

Don't buy anything from hp online store. They didn't send you at time. It will take min one month. … Read Full Review

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★☆☆☆☆

“Seller of ink cartriges”

Written on: 02/01/2015 by Bryce266 (1 review written)

I have an HP 6520 TERRIBLE! While it prints well expect to spend a lot of money on printer cartridges. I don't do a lot of printing but I have already spent more money on cartridges than on the printer. HP is a seller of ink not printers. DON'T BUY!!… Read Full Review

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★☆☆☆☆

“Appalling customer service from HP UK Store”

Written on: 18/02/2014

I made my first purchase from the HP UK store recently- ordering and delivery were fine, but when I had tried unsuccessfully to register the product a few days later ,which can only be done online,( I tried for 3 days without success, as each time a message appeared saying that registration was "currently unavailable, and to try later") so I telephoned Customer Services. What a nightmare that was!I was first passed from pillar to post before I actually found someone to speak to! One… Read Full Review

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★☆☆☆☆

“The Worst Online Retailer in UK the Official HP store”

Written on: 31/10/2013 by MikeSteven (1 review written)

Order laptop online, I received email confirmation but the order didn't come forward until I made a phone call. Customer service a bit rude and very not customer focus. They realized the order didn't come forward and wondering themselves and tried to discuss with their managers. Not sure what's going on. They said they will maybe contact me about the result but if they are busy then they will email me. The website is confusing. After selecting an Item to order forward the item that I selected… Read Full Review

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★★★★★

“Lowest cost, efficeint and fast”

Written on: 21/02/2013 by 2james (3 reviews written)

I wanted to buy a cheap wireless printer. The HP 3055A fitted the bill. Searching around I found HP Store was 15% cheaper than any of the big online supermarkets and IT stores. Placed my order online Wednesday afternoon, email confirmation immediate and delivery to my door by 11.00am next morning. Lowest prices for HP gear, effeceint ordering system and fast delivery. 5 Stars! Mike in Hainault, Essex… Read Full Review

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★☆☆☆☆

“Replacement procedure is archaic And not customer friendly”

Written on: 20/02/2013

Unlike say Amazon or Wiggle the HP store UK leaves the customer feeling a lack of real care. In my instance I purchased an HP 8600 plus printer which came straight out of the box and failed because of hardware problems. After spejking to at least 4 people in HP ( the documentation provides no telephone number and you end up on their web site frustrated as to who to actually talk to). After an hour at 5p per minute I eventually got through to someone who could help. However instead of HP… Read Full Review

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★☆☆☆☆

“GREAT PRODUCTS SITE/CSR's HORRIBLE”

Written on: 16/10/2012 by Charlo (1 review written)

HP really needs to get their Canadian website in order. Not only is it slow and confusing, half the links don't work, it shows products as "NEW!" and say "CLICK HERE TO BUY" only to have it take you in circles and essentially you can't buy anything or search for laptops. Their online "chats" are extremely unhelpful and their agents are unknowledgable and rude. Its really sad because I've always been a tried and true HP computer user and the fact that I can't even purchase a simple laptop… Read Full Review

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★☆☆☆☆

“Apalling Shambolic Service”

Written on: 02/10/2012 by Donser (1 review written)

I needed a laptop urgently as mine was failing, and after looking at a few sites found a very good deal at the HP store for a HP Pavilion g6-2139sa Intel® Core™ i3-2350M 2.3 GHz Gen 2 Laptop with extended 2 year warranty and free next day delivery. cost was £320 with a possible £40 cashback from Quidco. I paid with Paypal. I ordered it, received an acknowledgement, but did not receive a dispatch e-mail the next day. I e-mailed stating i needed it urgently and was there a problem with the… Read Full Review

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★★★☆☆

“Good products and prices, poor service”

Written on: 12/08/2011 by TonySomerset (16 reviews written)

Bought a laptop from the HP Official UK Store site. Wanted a HP laptop and their prices were the keenest, offering free Next Day delivery. Great. Online Site is okay, naturally they have all their range with full information, it just is impossible to compare one to another, no select and compare facility. You need to know what you want. Little did I realise how important the small print is. Nothing happened for three days! On checking back on the site I saw that some transactions are subject… Read Full Review

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Tonysomerset's Response to TonySomerset's Review

Written on: 26/08/2011

As it turns out my consignment was "lost" by the courier. HP agreed to the cancellation and refund but here two weeks later still waiting for refund. HP finance is handled from India who obviously work in a different time world. Not all you see on the internet is what is seems. Be sure to only go with good positive customer reviews and forget historical reputations.
HP sucks.

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