HP Official Store Reviews - www.shopping.hp.com

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★★☆☆☆
1.9 / 5
From 7 reviews
14% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling customer service from HP UK Store”

Written on: 18/02/2014

I made my first purchase from the HP UK store recently- ordering and delivery were fine, but when I had tried unsuccessfully to register the product a few days later ,which can only be done online,( I tried for 3 days without success, as each time a message appeared saying that registration was "currently unavailable, and to try later") so I telephoned Customer Services. What a nightmare that was!I was first passed from pillar to post before I actually found someone to speak to! One… Read Full Review

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★☆☆☆☆

“The Worst Online Retailer in UK the Official HP store”

Written on: 31/10/2013 by MikeSteven (1 review written)

Order laptop online, I received email confirmation but the order didn't come forward until I made a phone call. Customer service a bit rude and very not customer focus. They realized the order didn't come forward and wondering themselves and tried to discuss with their managers. Not sure what's going on. They said they will maybe contact me about the result but if they are busy then they will email me. The website is confusing. After selecting an Item to order forward the item that I selected… Read Full Review

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★★★★★

“Lowest cost, efficeint and fast”

Written on: 21/02/2013 by 2james (3 reviews written)

I wanted to buy a cheap wireless printer. The HP 3055A fitted the bill. Searching around I found HP Store was 15% cheaper than any of the big online supermarkets and IT stores. Placed my order online Wednesday afternoon, email confirmation immediate and delivery to my door by 11.00am next morning. Lowest prices for HP gear, effeceint ordering system and fast delivery. 5 Stars! Mike in Hainault, Essex… Read Full Review

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★☆☆☆☆

“Replacement procedure is archaic And not customer friendly”

Written on: 20/02/2013

Unlike say Amazon or Wiggle the HP store UK leaves the customer feeling a lack of real care. In my instance I purchased an HP 8600 plus printer which came straight out of the box and failed because of hardware problems. After spejking to at least 4 people in HP ( the documentation provides no telephone number and you end up on their web site frustrated as to who to actually talk to). After an hour at 5p per minute I eventually got through to someone who could help. However instead of HP… Read Full Review

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★☆☆☆☆

“GREAT PRODUCTS SITE/CSR's HORRIBLE”

Written on: 16/10/2012 by Charlo (1 review written)

HP really needs to get their Canadian website in order. Not only is it slow and confusing, half the links don't work, it shows products as "NEW!" and say "CLICK HERE TO BUY" only to have it take you in circles and essentially you can't buy anything or search for laptops. Their online "chats" are extremely unhelpful and their agents are unknowledgable and rude. Its really sad because I've always been a tried and true HP computer user and the fact that I can't even purchase a simple laptop… Read Full Review

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★☆☆☆☆

“Apalling Shambolic Service”

Written on: 02/10/2012 by Donser (1 review written)

I needed a laptop urgently as mine was failing, and after looking at a few sites found a very good deal at the HP store for a HP Pavilion g6-2139sa Intel® Core™ i3-2350M 2.3 GHz Gen 2 Laptop with extended 2 year warranty and free next day delivery. cost was £320 with a possible £40 cashback from Quidco. I paid with Paypal. I ordered it, received an acknowledgement, but did not receive a dispatch e-mail the next day. I e-mailed stating i needed it urgently and was there a problem with the… Read Full Review

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★★★☆☆

“Good products and prices, poor service”

Written on: 12/08/2011 by TonySomerset (13 reviews written)

Bought a laptop from the HP Official UK Store site. Wanted a HP laptop and their prices were the keenest, offering free Next Day delivery. Great. Online Site is okay, naturally they have all their range with full information, it just is impossible to compare one to another, no select and compare facility. You need to know what you want. Little did I realise how important the small print is. Nothing happened for three days! On checking back on the site I saw that some transactions are subject… Read Full Review

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Tonysomerset's Response to TonySomerset's Review

Written on: 26/08/2011

As it turns out my consignment was "lost" by the courier. HP agreed to the cancellation and refund but here two weeks later still waiting for refund. HP finance is handled from India who obviously work in a different time world. Not all you see on the internet is what is seems. Be sure to only go with good positive customer reviews and forget historical reputations.
HP sucks.

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