GuruAid Reviews - www.guruaid.uk.com

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“ken 1943”

Written on: 28/05/2015 by kreisenhauer (1 review written)

I had a major prblem with my computer. The people at GuruAid fixed my problem in a timely manor. They did an excellent job. The people are professional and very nice… Read Full Review

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★★★★★

“Rewiew of GuruAid”

Written on: 20/05/2015 by MCFederJrCPA (1 review written)

I had some problems with my computer and contacted Guru Aid. The service technician spent several hours on the telephone with me. He was an excellent technician and was very pleasant and patient. He solved my problems and the computer runs faster. I will contact Guru Aid every two to three months for the next couple years for them to service my computer, so it does not have time to accumulate a lot of cookies and other programs that run in the background and slow down my computer. I was very… Read Full Review

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★★★★★

“Excellent service for unending email problem!”

Written on: 22/04/2015 by Alfonso342 (1 review written)

I had been experiencing a crippling problem with my email program which had decided to refuse me entry. I have a small business and not being able to access my emails for nearly a week was a disaster! Having tried my server for help and only partially resolving the issue I found my way to Guruaid. What a relief!They calmly and carefully took me through the process needed and LO!...my emails returned as if by magic...hundreds of them! I can't recommend them highly enough...problem solved and… Read Full Review

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★★★★★

“Excellent Service, Highly Recommended”

Written on: 07/04/2015 by charlieandfriends (1 review written)

On April 1, 2015 I received a call reporting that my computer was about to crash, something to do with windows. The caller knew my computer license number and other data. I started to panic, and assuming he was legit, I allowed him to access my computer. Then I became suspicious when he told me he needed to install some programs. I exited the computer but not soon enough. When I tried to power up, a block appeared asking for a password. I remembered GuruAid and called. They told me not to… Read Full Review

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★★★★★

“I think avg customer service is GREAT”

Written on: 09/03/2015 by MacKaytl337 (1 review written)

I'll never use anything except AGV from now on.They were very polite in helping me and had patience with me.I'm 68 years old and get confused but they were very helpful.I would recommend AVG to all my friends and relatives.Its a great product… Read Full Review

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★★★★★

“customer care that exceeds the norm”

Written on: 21/02/2015

i have been a customer of Guru since June of 2014 and recently ran into a computer problem in my home which affected my wife, who is not a customer of Guru, and I. While I was on the computer with the employees of Guru my wife was on the phone with a supposed representative of AOL who was going to fix her computer. unknown to me my wife had paid the person she was talking to and they had control of her computer. I typed in my computer telling the rep from Guru that my wife was on the phone… Read Full Review

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★★★★★

“Thank God for Guruaid”

Written on: 12/02/2015 by zcGrace379 (1 review written)

Had a major issue with my PC - GuruAid came to the rescue - Aashirwad was patient, polite, professional and ...... amazing. … Read Full Review

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★★★★★

“Great job fixing my computer!”

Written on: 04/02/2015 by oxDunn395 (1 review written)

I've had a service contract with GuruAid for about a year and a half, and have used them about 6-7 times when our computer was acting badly. In every instance when I have called GA, they have fixed the problems to my satisfaction. I used to use the computer manufacturer's service for software problems and have found GA to be far superior in getting our computer running like new. Thank you GA!… Read Full Review

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★★★★★

“Best Computer Support”

Written on: 03/02/2015 by 1lors (1 review written)

After trying to download a very anti virus system for 3+ days, I somehow got onto GuruAid. Although it took a little time to work out my computer, the advice I was given was brilliant. I had reason to contact GuruAid again for something minor, and again their support was fantastic… Read Full Review

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★★★★★

“Great Technicians”

Written on: 03/02/2015 by ShirleyPritchard474 (1 review written)

I have had wonderful assistance from two of your technicians these past two days as I needed help on my computer. They were so patient with me and I appreciate that so much as I am old and not computer savvy. We didn't have time yesterday to complete the task so the technician I was working with said he would call me the next day. At the agreed on time, I received a call from him. Both men worked so professionally and knew their job to perfection. Thank you for such good help… Read Full Review

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★★★★★

“customer for 2 years and now i am happy”

Written on: 29/01/2015 by caWoodward465 (1 review written)

to whom it may concern.... The only reason I am staying with your company is the courteous and very attentive help of he man I dealt with and I will continue for his service. I thank you for your advice and help. Thanks again! Please send me a tech support person to assist in my pc health. I once again want management to know that the only reason I am going to continue to be a customer is Sarbjeet. I hope he is recognized after such a reaffirming and welcoming experience. Thanks… Read Full Review

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★★★★★

“Online help”

Written on: 28/01/2015 by Bella357 (1 review written)

I have worked with GuruAid for the last 4 years and have been completely satisfied. They are very respectful, courteous and knowledgeable. I have never worried about them compromising my information which is very reassuring… Read Full Review

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★★★☆☆

“Pressured to purchase warranty”

Written on: 28/01/2015 by Moore126 (1 review written)

GuruAid technician corrected my computer problem but I was pressured by two persons to purchase a longer warranty than I wanted. The first person who took my info spent way too much time trying to talk me into taking more than a one-year computer servicer warranty. The technician who serviced my computer did also. He told me the two-year warranty included free Microsoft Security for a life time and that no other anti-virus program would be necessary. After he repeatedly told me the benefits of… Read Full Review

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★★★★★

“Guru aid Rocks”

Written on: 17/12/2014

I have used Guru aid for 2 years now. I have had nothing but excellent experiences with them and their staff. I call them whenever I'm having a problem, but also use their expertise just for a good clean up and tune up of my laptop. I love the on line chat ability that makes communication easy and simple Thank You Guru Aid!!!… Read Full Review

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★★★★★

“Happy Camper”

Written on: 15/12/2014 by McDonalder335 (1 review written)

Second time I've used GuruAid support in the last year. Will use it more often in the future. Wish I could give a kudo to the tech who assisted me, but the instructions say no names. He was courteous, knowledgeable, and professional. I see this message is going to the U.K.. The tech that helped me was in Mumbai India… Read Full Review

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★★★★★

“Customer satisfaction”

Written on: 28/11/2014 by 441Huffman (1 review written)

I was pleased to have the assistance of Guruaid tech support. My technician was indeed polite and knowledgeable with my issues. My issues were resolved in a timely manner. Dianne K… Read Full Review

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★★★★★

“Great Technical help”

Written on: 22/10/2014 by Lisa52 (1 review written)

Wednesday, October 22, 2014 Dear Guruaid, Tuesday 10-21-14 I was helped by Nitesh Srivastava with a difficult computer problem. Some other technicians with Guruaid had tried unsuccessfully to fix the problem. Nitesh spent a lot of time fixing my computer problem without losing any important data. He also backed up all of my data. Nitesh is a highly skilled professional and I will request his help in the future. I will also be recommending Guruaid to all of any of associates because of… Read Full Review

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★★★★★

“A thank you for the wonderful technical report I received.”

Written on: 28/08/2014 by 1Hamilton (1 review written)

I recently contacted Guruaid to fix my computer. I was overwhelmed by the quality of the workmanship done, and the professionalism of the personnel who worked on the computer. I think it is fantastic that the chat includes detailed information of what they are doing, and that the techs ask permission to do various tasks. I love it that I get a copy of the chat so I know what work is done. I am grateful for this wonderful resource. My computer is cleaned up, and working better than ever… Read Full Review

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★★★★★

“OUTSTANDING TECHNICAL ASSISTANCE”

Written on: 23/08/2014

I received outstanding technical assistance and guidance from the GURUAID staff for my computer problem. They gave clear and rapid evaluation of the problem which I explained to them. They were very personable in dealing with me and made sure I understood the gains and losses of the various approaches to the problems explained to me. They not only attacked the problem with clarity and efficiency, they made sure I understood what they were doing… Read Full Review

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★☆☆☆☆

“Do not sign up to Guruaid ”

Written on: 15/08/2014

GURUAID. Polite, yes, honest no! My laptop stopped working after I agreed to a full service . Also told that as I was spending £80 on this I may as well add a further £39.99 which would give me a year of free technical support any time, day or night! This was my Mother's laptop and for her peace of mind I agreed. A decision I regretted the very next day as the laptop blacked out and I had to ring again. I was so unhappy with the service I asked for a refund. Only to be told I could get a… Read Full Review

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