GuruAid Reviews - www.guruaid.uk.com

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★★★★★
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Latest Reviews

★★★★★

“I had such a great experience with senior tech agent..”

Written on: 27/08/2015 by Buchanan1954 (1 review written)

I only wish that I could remember his name , to give him full credit, for being so patient, and speaking to me in laymen's terms, like I was his only customer. However, he did work on my pc on August 24, during the evening. Kudos to guruaid for such friendly, awesome, problem solvers on their staff. Furthermore, guruaid has gotten a bad rap , by some reviewers, for hard sale of products, or extension of contracts. That was not my case with this support agent, although he offered me a great… Read Full Review

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★★★★★

“Tech Support”

Written on: 26/08/2015 by TiannaHammond (1 review written)

Received the absolute best tech support, this morning. A pleasure to deal with a tech rep. who was able to completely resolve my serious problem. THANK YOU GURUAID!… Read Full Review

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★☆☆☆☆

“Most convoluted and frankly offencive technical...”

Written on: 12/08/2015 by Cooke127 (1 review written)

I called late at night, as Microsoft was out of hours. Next time I have an Issue I will be sure to wait. I was immediately concerned about how overly polite they were on the phone. I called with a question and whilst explaining my issue I was moved around between 3 'technicians', one of which was there just to explain how much money they would charge me before even trying to assist me. I questioned it and I had no option but to pay in advance, they assured me if there was no resolution it… Read Full Review

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★★★★★

“Second to none ”

Written on: 10/08/2015 by wardchris (1 review written)

The team got me out of a real mess. My laptop had numerous issues including 64 trojans- which they show you as they log on. There was so much I couldn't do and the PC kept crashing. They fixed it all. My PC is running like new!! Lovely guys who take your call including the technicians. Would highly recommend in the strongest possible language. Well done… Read Full Review

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★★★★★

“Problems solved quickly”

Written on: 10/08/2015 by Batbob (1 review written)

After a Guruaid tech had helped me resolve several issues yesterday, I noticed this morning 2 problems: I could not bookmark websites and I could not empty my email trash. I contacted Guruaid and the technician solved both problems quickly and politely. I operate a freelance advertising writing business and my email and internet are essential tools. Thank you once again for your outstanding service… Read Full Review

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★★★★★

“About me - and your support team”

Written on: 06/08/2015 by BobJr (1 review written)

I'm a retired engineer from the aerospace business. I worked at United Airlines, Gates Learjet, Hughes Aircraft Missile Systems and Raytheon Missile Systems in their engineering computing depts. I'm married, and both my wife and I have laptops. I chose GuruAid because I was very pleased with what your team did for me when I contacted MicroSoft for a software issue. I needed my system cleaned up and was tired of paying exorbitant rates to local computer shops for problems they couldn't fix… Read Full Review

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★★★★★

“A most welcome service”

Written on: 06/07/2015 by GrahamBoyd (1 review written)

The technician previous to the last messed up this computer by wiping off all emails and the address book. However the next gentleman sorted it all out for me by bringing back all that had been lost. He helped me with a couple of other small problems. This was all done with patience, politely and very efficiently. It is a great relief to know that Guruaid is at the end of a telephone 24/7, to help me when I have a problem… Read Full Review

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★★★★★

“hi today i want you to know how greatfull i am about...”

Written on: 30/06/2015 by qeArmstrong333 (1 review written)

hi today i want you to know how greatfull i am about the work done on my p.c the technician was very good at his job the situation i was in was due to would be trickster who did not get what they wanted so locked down my p.c guruaid helped me greatly after i was able to get my p.c back with the help of a friend the work the technician did was first class and the advice he gave me was brilliant there was nothing i did not like about this session. THANK YOU GURUAID… Read Full Review

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★★★★★

“My Computer Hero”

Written on: 18/06/2015 by elwhite47714 (1 review written)

It was a blessing that I called for help 6-17-15 and got Technician Tapojit Sen OMG today was a blessing 6-18-15 had a problem and got my same Technician back Tapojit Sen I was over joyed he listened and my problem was fix this man is patience he listens to my problems then he goes to work and in an instant finish and everything is working wish I could get Tapojit Sen if I have anymore problems he's my computer hero thank you I am glad I subscribed with GuruAid again and will keep… Read Full Review

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★★★★★

“An excellent technician who did excellent work for me”

Written on: 10/06/2015

I had the pleasure today to have assigned to my technical problem to a most competent technician. I had lost all my files in my word processing program. He spent considerable time in finally and successfully calling up those files and placing them in the right location and in the right format and organization. He is a very patient man as he encountered so many barriers in the process of resolving the issue but never did I sense that he would give up on the problem.These files were critical to… Read Full Review

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★★★★★

“ken 1943”

Written on: 28/05/2015 by kreisenhauer (1 review written)

I had a major prblem with my computer. The people at GuruAid fixed my problem in a timely manor. They did an excellent job. The people are professional and very nice… Read Full Review

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★★★★★

“Rewiew of GuruAid”

Written on: 20/05/2015 by MCFederJrCPA (1 review written)

I had some problems with my computer and contacted Guru Aid. The service technician spent several hours on the telephone with me. He was an excellent technician and was very pleasant and patient. He solved my problems and the computer runs faster. I will contact Guru Aid every two to three months for the next couple years for them to service my computer, so it does not have time to accumulate a lot of cookies and other programs that run in the background and slow down my computer. I was very… Read Full Review

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★★★★★

“Excellent service for unending email problem!”

Written on: 22/04/2015 by Alfonso342 (1 review written)

I had been experiencing a crippling problem with my email program which had decided to refuse me entry. I have a small business and not being able to access my emails for nearly a week was a disaster! Having tried my server for help and only partially resolving the issue I found my way to Guruaid. What a relief!They calmly and carefully took me through the process needed and LO!...my emails returned as if by magic...hundreds of them! I can't recommend them highly enough...problem solved and… Read Full Review

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★★★★★

“Excellent Service, Highly Recommended”

Written on: 07/04/2015 by charlieandfriends (1 review written)

On April 1, 2015 I received a call reporting that my computer was about to crash, something to do with windows. The caller knew my computer license number and other data. I started to panic, and assuming he was legit, I allowed him to access my computer. Then I became suspicious when he told me he needed to install some programs. I exited the computer but not soon enough. When I tried to power up, a block appeared asking for a password. I remembered GuruAid and called. They told me not to… Read Full Review

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★★★★★

“I think avg customer service is GREAT”

Written on: 09/03/2015 by MacKaytl337 (1 review written)

I'll never use anything except AGV from now on.They were very polite in helping me and had patience with me.I'm 68 years old and get confused but they were very helpful.I would recommend AVG to all my friends and relatives.Its a great product… Read Full Review

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★★★★★

“customer care that exceeds the norm”

Written on: 21/02/2015

i have been a customer of Guru since June of 2014 and recently ran into a computer problem in my home which affected my wife, who is not a customer of Guru, and I. While I was on the computer with the employees of Guru my wife was on the phone with a supposed representative of AOL who was going to fix her computer. unknown to me my wife had paid the person she was talking to and they had control of her computer. I typed in my computer telling the rep from Guru that my wife was on the phone… Read Full Review

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★★★★★

“Thank God for Guruaid”

Written on: 12/02/2015 by zcGrace379 (1 review written)

Had a major issue with my PC - GuruAid came to the rescue - Aashirwad was patient, polite, professional and ...... amazing. … Read Full Review

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★★★★★

“Great job fixing my computer!”

Written on: 04/02/2015 by oxDunn395 (1 review written)

I've had a service contract with GuruAid for about a year and a half, and have used them about 6-7 times when our computer was acting badly. In every instance when I have called GA, they have fixed the problems to my satisfaction. I used to use the computer manufacturer's service for software problems and have found GA to be far superior in getting our computer running like new. Thank you GA!… Read Full Review

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★★★★★

“Best Computer Support”

Written on: 03/02/2015 by 1lors (1 review written)

After trying to download a very anti virus system for 3+ days, I somehow got onto GuruAid. Although it took a little time to work out my computer, the advice I was given was brilliant. I had reason to contact GuruAid again for something minor, and again their support was fantastic… Read Full Review

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★★★★★

“Great Technicians”

Written on: 03/02/2015 by ShirleyPritchard474 (1 review written)

I have had wonderful assistance from two of your technicians these past two days as I needed help on my computer. They were so patient with me and I appreciate that so much as I am old and not computer savvy. We didn't have time yesterday to complete the task so the technician I was working with said he would call me the next day. At the agreed on time, I received a call from him. Both men worked so professionally and knew their job to perfection. Thank you for such good help… Read Full Review

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