GuruAid Reviews - www.guruaid.uk.com

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Praise for a very praiseworthy technician”

Written on: 26/09/2016 by Jeffery471 (1 review written)

I know nothing about computer/printer technical matters. I telephoned Guruaid at 1-30am to report a fault on my printer - it was printing blank pages. Your computer remote control technician (I wish you would let me name him)spent over an hour via our "talking" computer link and solved the problem for me. He was very helpful, efficient , friendly and courteous. I have found all your staff to be like this. I particularly like the 24 hours service and that a technician can take control of my… Read Full Review

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★★★★★

“tune up my computer”

Written on: 19/09/2016 by MrNedster (1 review written)

Every One Who Worked On My Computer Did A GREAT Job. Not One Mistake.It Is Running In Tip Top Shake.Thank You For Your Help… Read Full Review

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★★★★★

“brilliant,polite, courteous”

Written on: 19/09/2016 by Konner105 (1 review written)

Fantastic customer service, from every member of the technical team. So much patience, and when they say they will call you back, they do!!! This team would not give up until they resolved the problems with my pc, which of course they did, and did a fantastic job! A huge thank you to all involved… Read Full Review

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★★★★★

“the guruaid service is indispensable”

Written on: 05/09/2016 by lwMahoney457 (1 review written)

I could not function without Guruaid as computer glitches/problems like taxes crop up rather more often than not. I am grateful that I do not have to unhook and lug computer to a tech anymore. I no longer have to wait days to get a problem resolved and be back up and running.I am a very satisfied customer of over 3 1/2 years on 4 devices… Read Full Review

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★★★☆☆

“It took a long time to get it done correctly.”

Written on: 01/09/2016

Guruaid cleaned up my laptop and removed a number of viruses on 6 august.things seemed OK.Approx a week later I found that i could not get into google chrome,I called back and spoke to somebody who checked for me and said it was working.When we spoke he gave me a code number that I wrote down.On 22 August I called back in with the same problem,the agent who I spoke to told me if I wanted google chrome restored it was going to be an extra 60 US.I declined his fee.He also stated that they had no… Read Full Review

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★★★★★

“Excellent technical help service for laptop and printer”

Written on: 31/08/2016

I am 80 years of age and a newcomer to the computer world. I took out a 3 years service deal with you. My printer kept printing blank pages. You spent nearly 1.5 hours on the telephone and took remote control. You thoroughly checked the laptop and computer and diagnosed a faulty ink cartridge. You were correct. I have changed the cartridge and the printer now works perfectly. A suggested improvement to your customer services. It takes a long process to access your remote control technician… Read Full Review

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★★★★☆

“But there's problems”

Written on: 16/08/2016 by heide2 (1 review written)

My problems were solved and for that I'm happy. BUT, there were problems. The first person was VERY hard to understand. She spoke way too fast and that combined with her accent made it difficult. The second was far better and solved one problem but not the second one. It was my take on it that he simply didn't understand "vertical spacing". The third had background noise that made him tough to understand. The fourth, text only , no voice, was trying hard but seemed to not understand some… Read Full Review

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★★★★★

“praise for employee”

Written on: 16/08/2016 by Mitchell343 (1 review written)

outstanding knowledge and patience, outstanding employee. Resolved problem promptly and professionally… Read Full Review

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★★★★★

“Couteous, Patient, Understanding”

Written on: 22/07/2016 by Zackery142 (1 review written)

He was very understanding and helpful. He helped me to resolve my issue and also made sure I was completely satisfied. He re-started my computer e than to make sure I was happy with everything. Guruaid Employees are very courteous and helpful. Thank you … Read Full Review

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★★★★★

“good job on my computer”

Written on: 20/07/2016 by GilbertDavidson233 (1 review written)

Hello I wish to inform the agent did a good job on my computer the double line spacing was resolved in a timely fashion. … Read Full Review

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★★★★★

“representation”

Written on: 18/07/2016 by BriaJimenez (1 review written)

I have had an opportunity on three occasions to deal with your technical staff. On all occassionss they have been thorough and very helpful and, in fact, deal with me as though they were part of your company representatives who are taking pride not only hn what they do but how they do it and taking time to explain in detail what they were accomplishing. They all are excellent representatives of a forward looking helpful company whose services are nothing less than excellent. Thank you again… Read Full Review

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★★★★★

“GuruAid customer support. USA”

Written on: 16/07/2016 by makai59 (0 reviews written)

I love GuruAid as my technical support company!!!!They have continued to support me online, even when I have stupid questions!!!!! Their technicians have great experience, and knowledge. would reccomend this company to anyone looking for online technical support!!!!!I… Read Full Review

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★★★★★

“Experience with Sudhir Kanhed (service technician)”

Written on: 28/06/2016 by Riley280 (1 review written)

I would like to let Guruaid customer service know that one of your technicians did a superior job getting my computer back up and running for me. I’ve had a problem with my computer for several weeks now and have had Guruaid help me with my problem. This is the third time I’ve had to call with the same problem but THIS time Gudhir Kanhed really took the time to go completely thru my computer and really fix the problem. If I have problems later I would hope I get him as my help. He did an… Read Full Review

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★★★★★

“Excellent Service”

Written on: 26/05/2016 by vbAnderson405 (1 review written)

Excellent friendly, helpful technical personnel resolved all my computer problems and more. I felt as if it was good value for money and will most certainly recommend to all !!… Read Full Review

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★★★★★

“Computer problems sorted!”

Written on: 24/05/2016 by oxEngland110 (1 review written)

My computer had multiple problems,including having lost all internet security, which I had no idea how to correct. Thanks to staff at GuruAid, the computer is now working better than it has done for a long time. The repairs took a long time but it was all done with a great deal of patience and explanations by the technicians concerned. I didn't have to take the computer anywhere, it was all done in my own home while I waited and everything was back to normal and usable within a few… Read Full Review

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★★★★★

“Commendation for Customer Service Rep & Technician”

Written on: 20/05/2016 by Carinam20 (1 review written)

I sure appreciated the speed with which the customer service understood the problem and my particular need for haste last night. I had a Skype appointment and was short on time and she got me to the tech in record time. The technician communicated directly and without waste of time or words, straight to the point. However, he was most polite and welcoming, just like the customer representative. He knew that I had a deadline and, boy, did he deliver!! He worked very fast and cleaned up… Read Full Review

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★★★★★

“I am impressed”

Written on: 20/05/2016 by DarelCal (4 reviews written)

They provided me with the best service. So I recommend them to my friends… Read Full Review

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★★★★☆

“Malware removal”

Written on: 19/05/2016 by Liberty48 (1 review written)

Once again I commend Guruaid technicians for effectively removing Malware from my laptop which seriously interfered with my programmed software… Read Full Review

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★★★★★

“ A job very well done”

Written on: 09/05/2016 by Ryleighd3 (1 review written)

My tech answered all my questions and fixed the computer problems, I told him that I had certain issues which no one had addressed before he fixed all of them. His command of the English language was perfection and I understood every word he spoke. The one thing I did not care for was the 2 hour wait to get all the problems fixed but in the end it was well worth it. I will stay with GuruAid for as long as I have the computers in my home. Over the years I have told many people about this… Read Full Review

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★★★★☆

“recovering me from a fatal computer error even after...”

Written on: 25/04/2016

I was hacked and a password was put on my computer which meant I could not access my computer but presumably the hacker could if I tried to switch on my computer. I took my computer to the local 'know how' team who without using my recovery disk reinstalled windows for me after transferring my data for a good charge of £100. When I got home the there were many errors coming up. Guruaid poped up in my window and I took a chance to go with them for the final solution. They told me the prices… Read Full Review

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